My stay at the apartment was not comfortable, the staff at the reception were not very helpful, the rooms needs repair, the bath tub not working properly.. apartment not equipped with self tools for cooking etc.
David
2019 年 12 月に 4 泊滞在
2/10 (非常に不満)
Disappointed、Texas, us
家族旅行
2019 年 1 月 12 日
気になった点 : 清潔度、スタッフとサービス
Bedbugs found on the beds
Check-in problems because they couldnt find our paid reservation in their systems
Phone numbers that arent working
Disappointed
2018 年 12 月に 3 泊滞在
4/10 (不満)
Erica、Oakland
家族旅行
2019 年 1 月 7 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
For our family of 5, the 3 bedroom with living area seemed appealing. However, the cleanliness service and decor and maintenance were all subpar. There were:
Missing tiles in the bathroom ;
Broken light over the mirror in the master bath making it difficult to wash up/brush teeth in the dark;
Kitchen was dirty (see attached photo)
Kitchen did not have towels or dish soap to wash utensils;
Front desk rep did not have our reservation and tried to quote a price of $250/night until I pointed out apartment was paid for in advance;
We asked for bottled water because we understood you need bottled water for driving, brushing teeth, etc. the rep tried to charge us for it;
Breakfast was included in the price-the “dining area” is very small and when we went to eat we were seated on the lawn
Based on the above issues, we had to change hotels at additional expense. This property was terrible. I am seeking a refund from Expedia
Erica
2019 年 1 月に 3 泊滞在
4/10 (不満)
Marie
2018 年 12 月 28 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
Bad service!!!!
Möttes av extremt dålig service ochpersonal som hävdade att vi inte hade någon bokning, vilket ingen annan heller hade som hade bokat via hotels.com.
Tog oss två timmer varav en timmas köande i telefon med supporten för att övertyga dem... den enda som räddade upp vistelsen var den trevliga servitören Mike, han gjorde sitt allra bästa för att bättra på servicen, all heder till honom.
Hotellet har heller inget fungerande internet vilket sannolikt bidrar till att de inte får bokningar....
Rekommenderas absolut inte....,
Marie
2018 年 12 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
2018 年 1 月 10 日
良かった点 : 客室の快適度
気になった点 : スタッフとサービス
déjà notre réservation en ligne n'est pas enregistré
l'attente logue pour avoir chambre
heureusement ils en avait de libre
宿泊されたお客様
2018 年 1 月に 4 泊滞在
6/10 (普通)
Mojisola、Nigeria
2018 年 1 月 4 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
the studio apartment is too small & choky
The studio apartment signified for two was two choky for me and my daughter with kitchen facilities. The bathroom facilities was inadequate for bath water access so the bathroom floor is always wet