8/10 (良い)
Angela
家族旅行
2025 年 12 月 24 日
良かった点 : 清潔度、設備とサービス
Convenient location, cute home, had everything we needed. Very spacious house and the backyard was very nice. But while the kitchen appliances were retro looking and cute, they weren’t functional for my family’s needs. I couldn’t get the oven to work, my pizza from the market didn’t fit in the compact fridge, and the microwave had Roman numerals on the dials for settings but I didn’t know that the settings meant. I had to just set the timer and hope for the best.
Communication with the property manager was also causing me anxiety. I was supposed to receive the check in info 24 hours before my arrival but it never arrived. The day of my trip, I called the number I was sent, left them text messages and sent messages via the hotels.com app. No response. I contacted hotels.com customer service and they were unable to reach the property manager as well. I arrived to Joshua tree thinking I was going to have to book a hotel room when I finally received a message with check in info 3.5 hours before my check in time!
Angela
2025 年 12 月に 1 泊滞在