「Very friendly and kind staffs!
I stopped Yerevan 1 night to see Khor Virap and arrived from Tbilisi at evening time.
I asked staff to arrange car and they arranged it so smoothly with various suggestions.
I checked out hotel at very early morning and asked to call taxi. They arranged so smoothly with kind suggestions!
Comfortable equipment, kind staffs, I really recommend this hotel. I am traveling around the worlds and stayed so many international hotels. But I really recommend this hotel.」
「Overall, my experience was disappointing. Customer service and respect for guests were below expectations. The room cleaning was very poor; even when the sheets were not changed, the bed linens were not properly cleaned or refreshed, and only the bed cover was straightened. I understand that sheets may not be changed every day, but basic daily cleaning should still be done properly. Overall, the cleanliness, service, and hospitality were below average, and in my opinion, the hotel does not meet...