The room was dirty, the heating didn't work so it was very cold, we couldn't get blankets, staff were really unhelpful/rude. Really one of the worst hotels I've stayed in. We were on our way to Cornwall for a holiday, and it really was the worst possible start. The only good thing is it's proximity to the road.
Anthony
2024 年 4 月に 1 泊滞在
4/10 (不満)
Rod
小さなお子様連れの家族旅行
2024 年 4 月 5 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Checked in late as it said 24hr. Restaurant next door had the keys. Then left to let ourselves in. Rooms smelled of bleach and damp. Beds were super cheap and felt like lying on the bare springs. TV remotes were bigger than the screen and needed a PhD in electronic engineering to figure out how to work the remotes including having to swap batteries from one to the other.
In the morning we were apprehensive but hungry for breakfast which is advertised as inclusive of the room rate, only to be greeted with a sign saying the bistro is temporarily closed. How convenient. Would have gone to the premier inn a mile up the road if we'd known the inclusive breakfast was just bait.
Entirely unmanned and devoid of charm. 4 stars must be referring to the breakfast we didn't get.
Rod
2024 年 3 月に 1 泊滞在
6/10 (普通)
G
2024 年 1 月 31 日
気になった点 : スタッフとサービス
G
2024 年 1 月に 2 泊滞在
2/10 (非常に不満)
Anne
出張
2023 年 12 月 19 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Anne
2023 年 12 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2023 年 12 月 8 日
良かった点 : 客室の快適度
Disappointing stay
On arrival the room was freezing cold as there had been no heating on. Took best part of 2 hours for it to finally warm up.
The bathroom heater didn’t work at all so wasn’t pleasant getting in and out of the shower.
Went out for the evening to came back to a rapidly cooling room and in the morning it was freezing as they had turned the heating off again. (Beginning of December).
The bin hadn’t been emptied and the WiFi and tv didn’t work.
宿泊されたお客様
2023 年 12 月に 1 泊滞在
2/10 (非常に不満)
PHILIP
2023 年 11 月 28 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス、設備とサービス
PHILIP
2023 年 11 月に 1 泊滞在
6/10 (普通)
Joseph
2023 年 11 月 26 日
Joseph
2023 年 11 月に 1 泊滞在
10/10 (非常に良い)
Joyce
カップルで旅行
2023 年 11 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very quick to assist when requiring assistance when we needed the heating on and another cup.
Found the traffic noisy as the double glazing did not keep the noise out very well
Joyce
2023 年 11 月に 1 泊滞在
8/10 (良い)
Lorraine
カップルで旅行
2023 年 10 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good cheerful professional service from Saed.
Room 5 twin room and bathroom were spacious, clean, warm - cotton sheets, bathroom cosmetics - powerful shower and good hospitality tray.
Lorraine
2023 年 10 月に 3 泊滞在
6/10 (普通)
Christopher
2023 年 10 月 14 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Kept banging my head
Please put up ' mind your head signs ' in the bedroom and bathroom. Room 6.