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Top Xico Hotel Reviews
Hotel María Victoria
2/10 Terrible
"My room had no hot water. I told reception within minutes of entering my room. They sent a repairman, who confirms that there's no hot water, but tells me to wait 30 minutes, because right now the washing machines were just running, and they used up all of the hot water. No problem. I waited an hour, still no hot water. Told reception. They send up the chubby young guy, who tells me that the water in my shower is "hot" ("caliente"). I told him this is barely room temperature, this is not what I expect for hot water. He and the repairman told me to wait another 30 minutes. An hour later, still nothing. I get in touch with the booking company, they call reception to initiate a cancellation. Reception says they have to wait for the manager to approve the cancellation (which is reasonable), but the receptionist keeps insisting that her colleague checked my water and that I have "hot" water. She at first refuses to check the water herself. But eventually she does, and she admits that the water is just "tepid" ("tibia") and that it's the same in another room that they checked. Her confirmation allowed the booking company to issue me a refund, freeing me to book elsewhere for the remainder of my Xalapa vacation. What was ugly about this situation is that he kept lying to his colleague, very rudely suggesting to her in Spanish that I'm unreasonable, that the water was "indeed hot" ("sí caliente"). This guy's lying stains the reputation of this hotel."
HB Xalapa
10/10 Excellent
"Totalmente satisfecho"
City Express by Marriott Xalapa
2/10 Terrible
"Creo que el hotel debe mejorar mucho en la atencion al cliente, desde que llegamos al hotel el dia 29 de mayo a hacer la check-in no nos explicaron nada, solo nos dieron las llaves de la habitatio sin explicar nada, preguntamos si era possible hacer el check-out a las 3 pm porque en la web de Expidia nos autorizo 2 horas mas y nos dijeron que Expidia le da informacion erronea a los clientes y estaba en contra de las politicas del hotel, a tanto insistir de pedir el check-out tardio dijeron que si pero solo seria por 1 hora mas, es decir la salida a las 2pm del 31 de mayo y todavia nos escriben de recepcion a la 1:15 pm para que abandonaramos el hotel o si queriamos reservar una noche mas, demonstrando la falta de communication del personal del hotel y sus superiors, deben ser mas cuidadosos con eso. No recomiendo el hotel, creo que no se ajusta el servicio del personal ni la calidad del hotel para el precio que ofrecen por noche"
Fiesta Inn Xalapa
10/10 Excellent
"The staff was excellent. From the front desk staff, doorman, bellhop to restaurant manager to everyone in the restaurant to the cleaning lady Martha to the gentleman sweeping even when busy took the time to ssy hello, all friendly, helpful made our stay so enjoyable and pleasant! Everyone made us feel welcome every moment, daily, Tull the last moment we were there. The hotel was booked with famous singers performers, we still got world class service from Edgar, Monica, and everyone else there in every department. We were definitely spoiled."
Hotel Balcón del Parque
10/10 Excellent
"It was the most beautiful hotel room I have ever been in, bonus points for a very cold air conditioner."
HOTEL EL PEDREGAL
10/10 Excellent
"Attentive staff. Breakfast was tasty "
One Xalapa Las Animas
10/10 Excellent
"All good"
Hotel HG
10/10 Excellent
"Property is walking distance to the centro. The hosts are very welcoming. I highly recommend this place!"
Jardin de los Anturios, Xico
10/10 Excellent
"Uno de las mejores atenciones que he tenido en mi vida. Increíble servicio. Van por ti y te llevan a donde gustes sin costo. Hay un río para nadar. La comida es excepcional. Si van a Xico, es la mejor opción. "