We booked the house because of its title, location and pictures, knowing it was fairly new. We have vacationed in the Winterpark area for about 10 years and this new company is not one of our favorites. To their defense, they were extremely accommodating when it came to booking. Because of a death of a close friend we had to change our dates and they did so without any fees or anything. That was super sweet. However, once we arrived the service stopped. The sheets in the master bedroom had several holes. We commented on that and did state they should change it for the next visitors, but any good rental company would have made sure you had new sheets. The WiFi kept going off and on, which was not necessarily their problem, but it made it hard to one of our kids who had an online course to do his school work. Then on the day it snowed, there was no snow shovel... again, house was nice and fairly new, but I would not call it luxury. Also, the actual per night price is almost twice as much as advertised by the time you add all the extra fees. I would probably not rent with winterpark escapes again.