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Charles House - Windsor

3.0 star property

Choose dates to view prices

Located close to Windsor Castle and Eton College, Charles House - Windsor has plenty to offer. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Parking available

Room options

View all photos for Executive Double Room, 1 King Bed, Bathtub, Courtyard Area

Executive Double Room, 1 King Bed, Bathtub, Courtyard Area | Iron/ironing board, WiFi (free)

Executive Double Room, 1 King Bed, Bathtub, Courtyard Area

8.0 out of 10
Very good
(1 review)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Double Room, Non Smoking, Private Bathroom

Comfort Double Room, Non Smoking, Private Bathroom | Iron/ironing board, WiFi (free)

Comfort Double Room, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Economy Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Economy Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Iron/ironing board, WiFi (free)

Economy Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Double Room, Non Smoking, Private Bathroom

Superior Double Room, Non Smoking, Private Bathroom | Iron/ironing board, WiFi (free)

Superior Double Room, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Located in Windsor, Charles House - Windsor is in the city center. Windsor Castle is a notable landmark and some of the area's popular attractions include LEGOLAND® Windsor and Pinewood Studios. Don't miss out on a visit to Lapland UK. Visit our Windsor travel guide
View more Guest Houses in Windsor
Map
SL4 1RU, England, Windsor, 89 Arthur Rd

What's nearby

  • A historic castle with towers and a river in the foreground.
    River Thames
    5 min walk - 0.4 km
  • A row of historic buildings with "Theatre Royal" signage.
    Theatre Royal
    7 min walk - 0.7 km
  • A historic stone castle with multiple towers and arched windows.
    Windsor Castle
    7 min walk - 0.7 km
  • Windsor Royal Shopping Centre
    6 min walk - 0.5 km
  • Windsor Bridge
    9 min walk - 0.8 km

Getting around

  • Windsor & Eton Central Station
    7 min walk
  • Station A Station
    13 min drive
  • Heathrow Airport (LHR)
    21 min drive

Restaurants

  • Caffè Nero
    7 min walk
  • Caffè Nero
    6 min walk
  • Bill's Windsor Restaurant
    5 min walk
  • Cinnamon Cafe
    6 min walk
  • Unit 4 Brewery Tap
    4 min walk

About this property

Charles House - Windsor

  • Guesthouse near River Thames
  • Located close to Windsor Castle and Eton College, Charles House - Windsor has plenty to offer. Guests can connect to free in-room WiFi.
  • Additional perks include:
    • Airport pick-up service (surcharge), express check-out, and smoke-free premises
    • Tour/ticket assistance
  • Room features
  • All guestrooms at Charles House - Windsor boast thoughtful touches such as separate sitting areas, in addition to amenities like free WiFi and dining tables.
  • Extra conveniences in all rooms include:
    • Free tea bags/instant coffee and electric kettles
    • Eco-friendly toiletries and hair dryers
    • 32-inch LCD TVs with digital channels
    • Wardrobes/closets, separate sitting areas, and mini fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 15 per day)
  • 24-hour airport pick-up shuttle on request for a surcharge
  • RV/bus/truck parking (surcharge) on site

Family friendly

  • Dining table
  • Mini-fridge

Conveniences

  • Guidebooks

Guest services

  • Housekeeping (on request) (for a fee)
  • Tour and ticket assistance

Accessibility

  • No elevator
  • Thin carpet in room
  • Tile flooring in room

More

  • Double-glazed windows
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Dining table
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: GBP 18
Late check-in fee: GBP 18 for check-in between 10:00 AM and 1:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 18
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: GBP 95 per vehicle (maximum occupancy 3)
  • Nearby parking fee: GBP 15 per day (164 ft away)
  • Early check-in fee: GBP 18 (subject to availability)
  • Late check-in fee: GBP 18 for check-in between 10:00 AM and 1:00 PM
  • Late check-out fee: GBP 18 (subject to availability)
  • Housekeeping fee: GBP 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

Frequently asked questions

Is Charles House - Windsor pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Charles House - Windsor?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Early check-in is available for a fee of GBP 18 (subject to availability). Late check-in is available from 10:00 AM– 1:00 PM for a fee of GBP 18.

What time is check-out at Charles House - Windsor?

Check-out is at 10:00 AM. Late check-out is available for GBP 18 (subject to availability).

Does Charles House - Windsor provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of GBP 95 per vehicle applies.

Where is Charles House - Windsor located?

Located in Windsor City Centre, this guesthouse is within a 15-minute walk of River Thames and Windsor Castle. Eton College and Windsor Racecourse are also within 2 mi (3 km). Windsor & Eton Central Station is 7 minutes by foot and Windsor & Eton Riverside Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Charles House - Windsor Reviews

8.2

Very Good

8.6

Cleanliness

8.4

Amenities

7.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 22 out of 37 reviews
Rating 8 - Good. 6 out of 37 reviews
Rating 6 - Okay. 2 out of 37 reviews
Rating 4 - Poor. 3 out of 37 reviews
Rating 2 - Terrible. 4 out of 37 reviews

Reviews

Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
Really nice room, fresh and clean, great location with parking nearby, easy process to gain access. bed eas comfoftable, bedding was nice and fresh and bathroom amd towels were really good.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

David

Good location, clean and as described
Stayed 1 night in Apr 2025
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good experience, the hotel was in the perfect location. Room was clean and bright
Stayed 1 night in Apr 2025
Verified

8/10 Good

Samzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location for a visit to Windsor

Great location for easy walk to train station , buses & center of Windsor . Good communication and comfortable room with tea coffee & a fridge in room .
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

diane

Liked: Cleanliness, property conditions & facilities
Great location for the price. The whole town is walkable, but groceries store across the street.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access by personal door code. Great location for walking to the riverside and the castle
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

The people who run Charles House are so helpful and kind. The check-in process could not be easier and the whole experience is very positive and great value.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great short break location

Our 2 night stay in William was just what we needed...an extremely comfy bed, constant hot water and a great location. ..river, castle and shops all within easy walking distance. The door code check-in was very convenient and gave flexibility and accessibility at all times.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Kieren

Liked: Cleanliness, staff & service, room comfort

Will stay again

Perfect location. Easy check in. Very spacious room. Bed was comfortable. Quite. Clean however pillows towels and carpet could do with renewing. Was as expected for price.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I stayed longer!! The hosts were lovely and easy to communicate with and made the check in process so simple. Overall it was such an adorable accommodation, it was close to everything, there was lots of natural light, had a fan, and the bed was so so comfortable! Felt like I was at home. Would definitely book again!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Rhianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in, property is on a main road opposite a large co op food store and within easy walking distance to the castle and high street. Stayed in Victoria which is a very large room, very clean and comfortable, large fridge which was useful and all the amenities needed for a stay. Quiet within the property. Good value for the area and would stay again. Host was prompt to answer queries and friendly.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Marina

Liked: Cleanliness, amenities, property conditions & facilities
Exceeded my expectations, beautiful house and room (Harry) clean, bright, and spacious with very pretty furniture. The bed was super comfortable, slept wonderfully. The street is busy, with cars and people using it all night, nothing loud, just enough background noise to put you to sleep. The other guests were very quiet, only heard a family coming in at 9 and another one leaving at 7:30. Super location, 10 minutes walk from the castle and with a parking lot 50 yards away. Another plus is the Co-op corner store right across the street. I loved it and will definitely use it if I come to Windsor again.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a hotel; it is some really nice rooms for rent. You get a code for the doors and never see any people. Once going in, you just see a few rooms downstairs and 3 rooms upstairs. If you cannot carry your bags up a flight of stairs make sure you request a room downstairs. The rooms were very clean and very large. It was very quiet and I got lots of rest. Across the street was a grocery store to get anything you need. The Castle was a short walk (5 minutes) and plenty of places to eat by the Castle. From the Heathrow Airport you can take an Uber for $40 pound or take the Flightline 703 bus for $4 pound. The Flightline 703 picks up outside Terminal 5 and will drop you right at the Charles House. There is 23 stops but they go very quickly and have space for your luggage.
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Roberta

Disliked: Cleanliness, staff & service, property conditions & facilities
We reserved 2 rooms, one was dirty (hadn't been cleaned after the last guest), no one was available to take care of it. We waited about 3 hours to be told we could have access to another room that was half the size. We did not get a credit for the change in rooms. All rooms are very dated and run down. Location was fine, very quiet but a bit of a walk to town (far more than 5 minutes).
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities, room comfort

One night stay.

Hotel has good location. Room (Victoria, on first floor) was large and clean. Easy access into room using keypad. Owner was helpful with issue booking through hotels.com. Allowed us an early check in, which was appreciated. We did have an issue where we were woken up around midnight with the lights flickering on and off, a smell of electrical wires burning and a sound of electric arcing. This went on until about 2 am and then stopped. We were worried the rest of the night there may be a fire, so didnt sleep soundly. When we got up the next morning, we had no power in any outlets, the tv or kettle. We did send a message to the owners to advise and have not heard back. Overall stay was ok.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to book, to access and a worry free stay
Stayed 1 night in May 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charles House

Very comfortable and good value for expensive Windsor.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Danny

Liked: Cleanliness, property conditions & facilities, room comfort
Stay was good, room comfortable, located well. Parking worked out fine, 5 min walk. Temporary parking across the street at grocery store suitable for unpacking luggage etc.
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
A bit dusty. Left a stuff but cannot get in touch with the host
Stayed 2 nights in May 2025
Verified

8/10 Good

Lyse

Liked: Cleanliness, staff & service, property conditions & facilities
The room is a bit smaller than appears in the pictures. Also, only tea in the room ie. No coffee
Stayed 1 night in May 2025
Verified

4/10 Poor

Cara

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Bring an air conditioner

The room was hotter than hades. We couldnt sleep for crap. There was no air circulation whatsoever. No fan provided at bare minimum. We endured a miserable night.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an unusual property - there is no front desk or people there to check you in. It’s also an inconvenient walk from the town center, crossing busy streets.
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Cindy

Liked: Cleanliness
Disliked: Property conditions & facilities
Property was great but there was a fridge in the room that kept coming on and whirring all night so really hard to get to sleep and one of the windows didn't have curtains so again not great to sleep. I did raise these issues through Expedia but have heard nothing!
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Maxime

Liked: Cleanliness, room comfort
Disliked: Staff & service

To much can go wrong.

With no onsite reception everything is more complicated. You need to receive email with codes to enter. But I received a mail saying I hadn't paid when hotel.com had charged my credit card. 2 days of worries and chats back and forth. Then there was no hot water for two of the 3 nights we were there more worries. They offered a late check out as compensation. Without all that it would be a fine place. Nothing fancy.
Stayed 3 nights in Jul 2024
Verified

2/10 Terrible

SUSAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at Charles House in Windsor in September. The positives were that it was close to the train station and Windsor Castle. The negatives: on arrival, after a long day of walking on the Thames Path we were upset to discover that the room hadn't been cleaned. The bed was unmade, dirty towels littered the floor, the garbage was full, there were dirty dishes on the table, and lots of hairs in the shower. No one answered my telephone call but they did text back and I explained the problem. It took about ninety minutes to learn that no one was available to clean and then we were given the wrong code for the cleaner's room. Finally we got access to the cleaner's room and we cleaned the room ourselves, carrying all the clean items we needed upstairs and all the dirty items back downstairs. We were offered a refund on our first night's stay but after texting back and forth for almost a month, we have not received this refund. We had hiked a long stretch of the Thames Path and ended our journey in Windsor. The experience at Charles House ruined the end of our trip. Expedia For TD did reimburse me for a portion of our first night's stay which was very decent of them but Charles House behaved quite dishonourably. I will not stay at a place with no one on site in the future.
Stayed 2 nights in Sep 2025