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「I satisfied the reception service they informed me well before visiting there.」

「I could give more stars if I could. This is a lovely clean hotel with very polite and helpful staffs. The environment is so clean and quite we had a very good stay here. We were travelling from UK to Turkey by car. Our first stop stay was this hotel as we left the following day 2 hrs later the kind gentlemen called us and has said we've forgotten out passport folder with all our documents and passports so we had to turn back from Hungary back to the hotel. He was so kind and helpful and has...

「Wunderschön! 👍👍👍」

「Leider können wir diese Unterkunft nicht empfehlen. Bereits vor unserer Ankunft hatten wir den Vermieter per E-Mail darüber informiert, dass wir frühzeitig anreisen würden, und um eine Schlüsselübergabe gebeten. Trotz dieser vorherigen Absprache war bei unserer Ankunft niemand vor Ort. Besonders ärgerlich war, dass auch telefonisch niemand erreichbar war. Selbst nach zahlreichen Anrufversuchen erhielten wir keinerlei Rückmeldung. Wir haben daraufhin Expedia eingeschaltet, deren Mitarbeiter...

「No WiFi (!), very unusual for today's traveler, as we count on it. More importantly, does this property have cleaning and maintenance staff? Nice towels and hair dryer in a modernized bathroom, but no toilet paper (!), soap dispenser was empty, and there was garbage in the toilet. With poorly washed dishes in the kitchen (which had no dish towel) and crumbs left in the sandwich maker, we are left thinking the room was not cleaned after the previous guests. Were the sheets even changed? Nice...