「Booked the room to stay in HIE Williamsport, KY overnight after a long day of travel. Paid for a room to accommodate my family of five, but I arrive and they tell me that they don’t have that room. Meanwhile I log onto the IHG app and it says the exact room that I bought and paid for is available - 2 queens and a sleeper sofa.
Front desk doesn’t care, blames IHG app and says the only way to be sure to get the room I paid is to call and book directly with the front desk. Only wants to argue...
「Booked the room to stay in HIE Williamsport, KY overnight after a long day of travel. Paid for a room to accommodate my family of five, but I arrive and they tell me that they don’t have that room. Meanwhile I log onto the IHG app and it says the exact room that I bought and paid for is available - 2 queens and a sleeper sofa.
Front desk doesn’t care, blames IHG app and says the only way to be sure to get the room I paid is to call and book directly with the front desk. Only wants to argue...
Jason