Westland Vacation Rentals

"Give Hassan a raise he is excellent"

"Shower floor needed a good scrubbing, otherwise the room appeared clean and neat. The breakfast was a disappointment…warming trays were empty…not sure what should have been there…eggs? Meat? Already peeled hard cooked eggs were good. Juice pitchers were empty. Mixed fruit would have been nice. Shuttle staff were great as were front desk persons."

"Great team and amenities at the site, excellent choice if staying at this location."

"Great staff!!"

"staff was great."

"Great breakfast and had shuttle avail to take us to campus."

"Huge rooms that would be great for a family. The big lobby was a great place to hang out after we saw a show. Rooms were clean but not *sparkling* clean. The glasses in the bathroom looked kinda cloudy, for instance. Also it’s $6 for a black coffee in the morning, and you might have to wait a long time to get it from the bar, although it is excellent. Overall, it’s a fine stay, but not a 5 star experience."

"Staff was fun and had excellent customer service . Room could've been cleaner but it was decent for one night !"

"I booked this hotel three months in advance for my EMBA graduation and reserved above a base-level room, expecting a comfortable and quiet stay consistent with the hotel’s 4-star positioning. Unfortunately, the experience has been disappointing. Despite the advance booking and room category, we were placed directly next to the elevator during an extremely busy week. The walls are paper thin, and we can hear hallway conversations almost as clearly as if guests were inside our room. This has made it difficult to relax and enjoy what was supposed to be a special graduation stay. The room itself also fell short of expectations. The bathroom is quite small, and there is no coffee maker in the room, which was surprising for a hotel at this level. Some of the hotel’s shared spaces also feel dated, including the restaurant, which added to the sense that the property did not fully match its 4-star positioning. Guest services were kind and professional, but due to occupancy, they understandably were not able to do much. Moving rooms at this point would be too much of a hassle, so we are making the best of it. Still, given the occasion, the reservation, and the hotel’s rating, I expected a much better experience. I hope that this feedback reaches hotel leadership, as the room placement, lack of soundproofing, small bathroom, missing in-room amenities, and dated public spaces made the stay feel well below what was advertised."