Westford Vacation Rentals

"Room was not ready when we got there. First person unable to check us in. Better with the 2nd person. Double charge for possible extra charges. Spacious suite. First fridge didn't work. Took 2x's to get someone to get us one that worked."

"The breakfast was buffet-style and exceeded my expectations. The staff in the dining area were highly attentive—they replenished the food promptly and were consistently kind and professional. I especially appreciated the variety of options, including both hot and cold dishes, as well as the selection of five different fruits and fresh yogurt. The room was also very comfortable. The bedding was clean, and the bathroom was well-maintained, which made for a pleasant stay overall. However, the main reason I chose this hotel was for the pool, and this aspect was disappointing. For a hotel at this price point, not being able to use the pool significantly reduces its value. The pool was already closed when I checked in around 5–6 PM, and it remained inaccessible the following morning. There was no clear notice or announcement regarding the closure. It would have been appropriate for hotel management or the front desk to post an official notice explaining the situation. Instead, I had to repeatedly try my room key on the access pad, which was confusing and inconvenient. When I asked the front desk for an explanation, the response was vague—they simply mentioned it might be due to maintenance, without providing any clear details or prior notice. Aside from this issue, my stay was very satisfying. However, given that the pool advertisement in the hotel main picturewas a key factor in my booking decision, I believe a partial refund or some form of compensation would be reasonable. "

"Cigarette smell in the room. Loud, rattling heating system "

"It was awesome "

"Everting is good "

"Not much to say the check-in was smooth and easy.Just like it is every time I stay. Room was clean staff is friendly."

"Didn’t need laundry so N/A. My room was nice and clean and the daily housekeeping was great. All the staff were extremely friendly and welcoming. Great location- will definitely stay here when I return to the area."

"The hotel is beautiful "

"My daughters and I were in town for a volleyball tournament and stayed at this hotel expecting a safe environment. Unfortunately, what happened during our stay was one of the most frightening experiences we’ve ever had while traveling. In the middle of the night an intoxicated man attempted to break into our room through the adjoining door. He cracked the door during the attempt. When that failed, he kicked in the main door and forced it open, entering our room while we were sleeping. I woke up to what sounded like an explosion. My daughters were screaming and terrified. I ran to the door, forced it shut, relocked it, and immediately called the front desk. The front desk employee, whom I believe was named Cory, responded casually and said he would send security. It took over 30 minutes for security to arrive. When security finally came, he had no idea what had happened and was unable to assist us in any meaningful way. From our balcony I could see the front desk area and it was clear there was no urgency in responding to a dangerous situation involving a guest being assaulted in their room. Throughout the night there were also intoxicated guests yelling in rooms on both sides of us and people outside our balcony drinking and playing pool loudly well into the night. My daughters are now afraid to sleep in hotels because of this experience. They also have had a hard time going to sleep at all."