West Lake

The breakfast buffet was amazing. Did not expect that size and quality of selections and also well-organized and well-staffed. The rooftop lounge was beautiful and inviting. You can go there even if you don’t order anything but we enjoyed a dessert and drinks. The view was so cool with the see-through ledge you can walk onto. Perfect location to enjoy Magnificent Mile just down the street and so many other places to enjoy within walking distance. 100% recommend and will return!

Staff was fantastic and always ready to help; from the front door to the room door!

We booked a two bedroom unit, but the unit clearly wasn't intended for a 2 bedroom. It was obviously a sitting area or something with a bed squeezed in. There was no vent so it made it impossible to shut the door, but then it was open to the living space and a full wall of windows. In addition, they list housekeeping as an amenity, and advertise one day or long term stays, however, for our 4 night stay, this didn't get housekeeping services. Meaning we had to get towels and coffee each day from the front desk, had piles of trash from cooking and such, and a heap of dirty towels from the week. Staff was friendly, but not really provided agency or capacity to do anything to fix the experience. Even a request for a fan to try to cool the space was impossible for them to solve (although they certainly had one for the front desk to keep staff comfortable).