Find hotels near West Geauga Commons, Novelty from ￥8,136

"Staff "

"The staff were very professional and helpful "

"We had to get 3 different keys in order for our door to work. After that, the A/C unit the room was extremely loud and we had to transfer to another room. No weights in the gym and only one treadmill worked. Dust on all the vents and furniture in the room. "

"Clean rooms good breakfast awesome staff "

"Everything was great. Clean and well maintained. Bed was super comfortable."

"Housekeeping loud in the hallways at check in time and in the morning. "

"A tornado hit, we were out of a room...personal belongs locked up. VERY BAD EXPERIENCE. No control of mother nature. SRAFF was amazing"

"My stay was okay for a last minute booking. The front desk staff were excellent and extremely helpful! The room was clean for the most part. The bathroom could offer more amenities like toothbrush and toothpaste. Also the tub wouldn’t drain while I was showering and I thought it would overflow. The hotel restaurant was okay. You have to wait to be seated and we were basically ignored by 4 servers as we waited for 10 minutes. It wasn’t until I attempted to seat myself that a server that was wrapping silverware in the back and watching me wait came over to seat us. I did share my disappointment with being ignored. She did apologize. We went to the breakfast buffet and everything was at the bottom of the barrel and it was only 10am. I politely asked someone could the food be replenished and was told that “we eat them out here” I don’t know what that meant. After about 15 mins the food was replenished and tasted okay. I am typically a big tipper but I did not leave one simply because my entire experience was not worth the $200 and was mediocre. Front desk staff was the best when entering and exiting! "

"Hotels common areas were very clean with the exception of the pool area. On Saturday evening the pool area and lots of towels laying all over the floor with pooled up water on the sides. Granted the pool are was very overcrowded and never saw staff except to bring in more requested towels."