部屋からの景観

コプソーン ホテル ウェリントン、オリエンタル ベイの口コミ

4 out of 5

口コミ

8.6

非常に良い

評価 10 - 1003 件の口コミ中 477 件が非常に良い" "
評価 8 - 1003 件の口コミ中 374 件が良い" "
評価 6 - 1003 件の口コミ中 99 件が普通" "
評価 4 - 1003 件の口コミ中 42 件が不満" "
評価 2 - 1003 件の口コミ中 11 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

??

2024 年 1 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

6/10 (普通)

hajime

良かった点 : 清潔度、客室の快適度
2019 年 3 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Good room.
2019 年 1 月に 3 泊滞在
Nickiからの返信 (投稿日 : 2019 年 1 月 20 日)
Thank you for your positive review

10/10 (非常に良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very pleasant stay. Very clean, tidy, and quiet. Lovely spacious rooms with great views.
2024 年 5 月に 2 泊滞在
Tanny Singh からの返信 (投稿日 : 2024 年 5 月 24 日)
Dear John, Thank you for your feedback. We are very happy to read that all the aspects of your stay went well. We look forward to welcoming you back to Copthrone Hotel Wellington. Warm regards, Tanny Singh

6/10 (普通)

Sarah

家族旅行
良かった点 : 清潔度
Great location
2024 年 5 月に 1 泊滞在
Tanny Singh からの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Sarah, Thank you for your response. I am glad that you like the hotel location. Warm regards

10/10 (非常に良い)

Glen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Handy to Wellington airport for an early morning international flight
2024 年 5 月に 1 泊滞在
Lan Nguyenからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!

10/10 (非常に良い)

Edward

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 5 月に 1 泊滞在
Lan Nguyenからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!

4/10 (不満)

Shayne

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Communication was not great. I was told that complimentary late check out was at 11AM. Just finished a meeting and getting dressed at 10:45 the manager walked in and asked me why i havent checked out.
2024 年 5 月に 1 泊滞在
Lan Nguyenからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for taking the time to provide us with a review on your recent stay! On behalf of our team, I would like to apologies for miscommunication during your stay, we are currently looking into and improve it. Your feedback helps us get better, we look forward to seeing you again.

6/10 (普通)

Lincoln

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Room was very cold when I arrived there. Had to try and work out how the TV worked only to find some of the buttons on the remote didn't work. As someone coming from outside the area, to find the parking was a little bit difficult.
2024 年 5 月に 1 泊滞在
Max Behlingからの返信 (投稿日 : 2024 年 5 月 11 日)
Kia ora Lincoln,Thank you for your honest review about your stay with us. I am sorry to hear that the TV remote did not work as it should have. If there is something that is not up to your expectation for your next stay please contact us directly at the reception. We are more than happy to assist you with any faulty item that might be in the room, parking instructions, or how to get to our parking space. Have a great day

8/10 (良い)

Ross

In good condition for building age. Handy location.
2024 年 5 月に 2 泊滞在
Max Behlingからの返信 (投稿日 : 2024 年 5 月 11 日)
Kia ora Ross, Thank you for your review.We are happy that you enjoyed your stay with us and looking forward to welcome you again.Thank you.

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Max Behlingからの返信 (投稿日 : 2024 年 5 月 11 日)
Kia ora John, Thank you for your review.We are happy that you enjoyed your stay with us and looking forward to welcome you again.Thank you.

10/10 (非常に良い)

Nancy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great view and several eating options in and out of hotel.
2024 年 3 月に 3 泊滞在
Angela Yuanからの返信 (投稿日 : 2024 年 4 月 7 日)
Hi Nancy,Thanks for staying with us. We appreciate your feedback!

10/10 (非常に良い)

WIESLAW、Mesa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff convenient
2024 年 3 月に 3 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you and we hope we get the opportunity to welcome you back soon!

10/10 (非常に良い)

Michelle、North Richland Hills

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location to walk to cents center. Parking is tight & less desirable
2024 年 3 月に 2 泊滞在
Copthorne Hotelからの返信 (投稿日 : 2024 年 3 月 28 日)
Hi dear guest. Thanks for your feedback, we appreciate it. Copthorne Hotel Team

8/10 (良い)

Dianne

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Ideally located. Staff was friendly and helpful but did not follow up on promise to text us when room ready. Room was clean however when we returned on the second day there was a putrid smell of sewage in the room. Maintenance dealt with it promptly when informed which makes me think this must be a recurring problem. Sometimes to do with the drain on the bathroom floor apparently!
2024 年 3 月に 3 泊滞在
Tanny からの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Dianne, Thank you for taking the time to review our hotel. We are thrilled to hear that you appreciated our prime location and found our staff to be friendly and accommodating. Your positive feedback will certainly be shared with the team to reinforce their efforts in ensuring a memorable guest experience.Rest assured, our housekeeping team remains dedicated to upholding high standards of cleanliness to exceed our guests' expectations. Additionally, our maintenance team is diligently investigating the source of any unpleasant odors to swiftly address and resolve the issue.We genuinely appreciate your patronage and eagerly anticipate the opportunity to welcome you back in the near future. Should you require any further assistance or information, please do not hesitate to reach out to us directly.Thank you once again for your valuable feedback.Tanny Singh

10/10 (非常に良い)

Jackie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient for access to the City and it was very comfortable and staff were very helpful.
2024 年 3 月に 4 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 16 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 (良い)

Lloyd

2024 年 3 月に 1 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 (非常に良い)

Margaret

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely stunning view of the harbor from our room & dining area! Very comfortable & the front desk staff were extremely helpful & friendly.
2024 年 3 月に 1 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 12 日)
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again

8/10 (良い)

Sally

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy travel frombthe ferry
2024 年 2 月に 1 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 10 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 2 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 4 日)
Kia Ora,Thank you for taking the time to provide us with a review on your recent stay!We look forward to seeing you again.

6/10 (普通)

Allan

良かった点 : 清潔度、スタッフとサービス
The place is in need of new carpets in the hallways, very bad shape and dodgy looking, and beware as some rooms have no A/C !! Good breakfast and nice staff.
2024 年 3 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 3 日)
Kia Ora Thank you for sharing your experience, your feedback helps us get better. For your next stay we have different room type which our Superior Harbourview & Deluxe Harbourview Room which come with AC in the room, and we hope we get the opportunity to welcome you back soon!

10/10 (非常に良い)

Vonida

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location!
2024 年 2 月に 2 泊滞在
Lan Nguyen, Duty Managerからの返信 (投稿日 : 2024 年 3 月 1 日)
Kia Ora Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!Ngā mihiLan Nguyen, Duty Manager

8/10 (良い)

Janet

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and great views of the harbour. Staff were nice and friendly. Furniture in our room (arm chair)was a bit old and worn out. Needs replacing. Overall, room was clean.
2024 年 2 月に 4 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for taking the time to provide us with a review on your recent stay!I was glad to read that overall, it was a good experience, our staff will definitely be happy to read what you wrote. Your feedback helps us get better, we look forward to seeing you again

6/10 (普通)

Emily

家族旅行
Very disappointed in lack of view for what we paid. There were no amenities to speak of other than body wash and conditioner. freeze dried coffee
2024 年 2 月に 3 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
Kia Ora Thank you for sharing your experience. On behalf of our team, I would like to apologise for not meeting your expectations. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention.I truly hope you will give us the opportunity to welcome you once again and not only meet your expectations but to have you as a loyal guestThank you for choosing Copthorne Wellington

10/10 (非常に良い)

Chris

2024 年 2 月に 3 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 (良い)

annette

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome
2024 年 2 月に 1 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 (良い)

Alison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tired hotel but in a great location to visit Te Papa etc. Supposedly we got an upgraded room, can’t imagine what the other rooms must be like. Our room involved two elevators and a fairly long walk with our heavy cases to get to. Not for people with mobility issues. Room was shabby and tired with a very strange window and blind set up in the bathroom. Front desk staff were fairly clueless about the vouchers etc for breakfast. We had been assured of parking too only to have to leave our car on the street. The ONLY thing going for this hotel IMO is the buffet breakfast, well worth the money. Wouldn’t go back to this hotel.
2024 年 2 月に 1 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
Kia Ora Thank you for sharing your experience. I would like to apologise for not meeting your expectations. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention.I truly hope you will give us the opportunity to welcome you once again and not only meet your expectations but to have you as a loyal guest

10/10 (非常に良い)

Michael

I really liked the view, the room and the staff. The only minor thing would be the balcony. There were lots of bird droppings scattered around. So perhaps the balconies could ba attended to more often. That said, it was a great stay and I’d strongly recommend the hotel.
2024 年 2 月に 7 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
Kia OraThank you for taking the time to provide us with a review on your recent stay!I was glad to read that overall, it was a good experience, however as your comment about bird droppings scattered around, I have passed your comment to our Housekeeping Manager and we will look into this. Your feedback helps us get better, we look forward to seeing you again.

10/10 (非常に良い)

shelley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location and view
Awesome locations and beautiful harbour views . Very clean room and helpful staff. Room decor was a little tired and needs a revamp but apart from that , all good
2024 年 2 月に 1 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
Kia OraThanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 (非常に良い)

Bill

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was everything it depicted in the advertisement.
2024 年 1 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 (良い)

Daniel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
V
2024 年 2 月に 1 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

6/10 (普通)

Joseph

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 (非常に良い)

Margaret

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location. Lovely room.
2024 年 2 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 設備とサービス
Great view of harbour Excellent buffet breakfast
2024 年 1 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 (非常に良い)

Edmond

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So wonderfully located
2024 年 2 月に 1 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for taking the time to provide us with a review on your recent stay!we look forward to seeing you again.

10/10 (非常に良い)

THOMAS、AUCKLAND

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 (非常に良い)

Melissa

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful views of Oriental Bay. Big clean room delicious breakfasts.
2024 年 1 月に 3 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
So thanks for your kind words and we look forward to seeing you again.

10/10 (非常に良い)

Donnell

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely spot. Nice staff. Lovely views and great location as walkable to most places. Always nice to stay here.
2024 年 1 月に 3 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 1 日)
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority and we look forward to seeing you again.

8/10 (良い)

Janine

良かった点 : 清潔度、設備とサービス
Views were phenomenal and location was great! Furniture has a few nicks which make it look a bit worn. Just a minor thing. Great stay.
2024 年 1 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for sharing your experience. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention.

10/10 (非常に良い)

JANET

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
the staff were amazing!! just loved our stay and can't wait to go back. We booked our room through Hotels.com. Very disppointed that the American? (foreighn group?) charged us more than double what the rest of our family paid. They all booked direct, less than half for rooms in the same corridor, and half what we were charged for breakfast. Not impressed, three rooms together, cost what my sister paid for another seven!!
2024 年 1 月に 3 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with a review on your recent stay!I was glad to read that overall, it was a good experience and we hope we get the opportunity to welcome you back soon!

8/10 (良い)

TERESA、Littleton

2024 年 1 月に 3 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 (非常に良い)

Aviu

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 (良い)

neil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fab location , nice enough if somewhat dated room but very clean with doors opening to deck for amazing view and fresh air .
2024 年 1 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 (非常に良い)

Robin、Overland Park

2024 年 1 月に 1 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 (良い)

Matt

良かった点 : 清潔度、スタッフとサービス
Outside of the foyer, the condition of the property was a tad run down in areas - especially the hallway. If you request a Delux room with a harbour view, make sure you are not on level one. The view was limited.
2024 年 1 月に 4 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback. Our deluxe family rooms are on level 1 and 2. Your feedback helps us get better, we look forward to seeing you again

10/10 (非常に良い)

Jen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 (良い)

Edmond

カップルで旅行
良かった点 : 清潔度、設備とサービス
気になった点 : 施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 (良い)

Jan

2024 年 1 月に 1 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

2/10 (非常に不満)

Emily

家族旅行
気になった点 : 客室の快適度
Don’t stay here
It was excruciatingly hot- no AC- loud street behind causing very loud noise when opening the window and doors to try and get a breeze
2024 年 1 月に 1 泊滞在
Lan Nからの返信 (投稿日 : 2024 年 3 月 2 日)
Kia Ora Thank you for sharing your experience. On behalf of our team, I would like to apologise for not meeting your expectations. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention.I truly hope you will give us the opportunity to welcome you once again and not only meet your expectations but to have you as a loyal guestThank you for choosing Copthorne Wellington