4/10 (不満)
Veronique
カップルで旅行
2023 年 4 月 16 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Booked deluxe room but got an attic room. We deliberately did not book this room, but the only option was another much smaller room and also much cheaper than what we had paid. We didn't get a good explanation about the room we had booked. So no good solution. Hotel makes double bookings or expedia doesn't report it properly. Hotel staff was more of ignoring and excuse couldn’t get away. Just say honestly that something went wrong.
Reception is never there. When checking out there was a note at the table near the elevator that the reception was on the first floor. There are only rooms and the breakfast room. Asked there and it turned out that the lady from the breakfast was also the reception. Was only told we could put the room card down at the tabel by the elevator. No interest in whether the stay was pleasant.
Veronique
2023 年 4 月に 2 泊滞在