Warralily Reserve

There were no teaspoons in the room to stir coffee or sugar when making a cuppa

Reception staff were terrible at check in time. If you can, avoid checking in at 2pm. There were almost 10 parties waiting to check in and there was no system to identify who was waiting first. There was only 1 staff at the check in table at 2pm. Staff told some patrons to sit and wait while new patrons stood in line. Once they were ready to check someone new in, they called from the line rather than people sitting and waiting. When challenged, the staff were defensive and offered no apology for the error and wait time. Insgead, they argued with the customers and said they weren't aware since they were on their lunch break. The staff did not communicate to each other and no apologies were made.

Excellent stay (again) at the Stamford. Appreciated the warm welcome and friendly reception staff (Jeany). Beautiful room and amenities. Would recommend and would stay again in the future!