The room and environment are quite nice, and the hotel is very close to the beach, which is convenient.
However, we did not realize that swimming in the sea is not allowed in this area because of strong undercurrents.
This is not the hotel’s fault, but it is important information for guests to know.
What was unexpected and disappointing was the lack of professionalism among the hotel staff.
From this and other details, it appears that the overall management of the hotel is fairly average and does not meet the expectations of a Sheraton brand.
2025 年 12 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Wenjie
2026 年 6 月 24 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay at this hotel was very disappointing and far below the standards expected of a five-star property.
I arrived at around 1:00 PM and fully understood that my room might not be ready before the official check-in time. However, the attitude of the front desk staff was extremely poor. They were unfriendly, impatient, and made me feel unwelcome.
I also ordered food delivery during my stay. The front desk informed me that it would take about 30 minutes for the food to be brought to my room. The waiting time itself was not the issue, but the staff’s attitude during the interaction was unprofessional and discourteous.
In addition, I was surprised to learn that the hotel does not have an Executive Lounge. For a five-star resort, this was disappointing.
The room felt outdated, and the lighting design was inconvenient. At night, I had to walk around different parts of the room to find and operate the light switches.
Overall, this was one of the worst five-star hotel experiences I have had. The service attitude, facilities, and overall guest experience did not meet the expectations associated with a hotel of this category.
Nice location and environment. Good please for a relaxing break
2018 年 8 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
yuchieh
2017 年 12 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
房間有些舊 但是乾淨的
2017 年 11 月に 2 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Paul
2016 年 1 月 3 日
良かった点 : 施設のコンディションと設備、客室の快適度
While the location and landscape were breathtaking, and the hotel facilities were beautiful, it fell short of what one would expect from what one would expect of an international 4.5* hotel. After checking in, we had to change rooms as there was mold in the bathroom, a large rotting patch of wood flooring and a multitude of stains on the carpet and furniture. The staff truly tried their best, upgrading us to a larger room, but often the service fell short in delivery (dining, customer service, management...). Hotel is in a remote part of Hinan with very few western visitors. I'm sure as tourism grows, so will the hotels ability to meet international standards/