Wandown Flora and Fauna Reserve

Check-in process was atrocious... notified in advance about my time of arrival and was informed I'd be met at the office. Upon arrival, the office was shut (no one stated this before) and I was told I'd been messaged on What's app. As an international traveller not using data roaming, this didn't come through... Finally made it to the apartment - the internet needed (you guessed) mobile data to view the passcode (?!?) and instructions for aircon were for a different apartment. Very frustrating that this info couldn't have been provided in advance Also, gym access is only for residents as an induction is needed... again not as advertised Pool area is nice though and apartment had great views over the river

we stayed twice total of 7 nights in the hotel. Kit at the check-in desk is really knowledgeable and helpful. He showed us where to park with lots of details. When we got back after parking he already send our luggage to our room. Since we checked in around 8pm, way passed the afternoon wine time, he told us we could come to bar anytime that night and he would help us with the wine. He made our stay easy and felt been taken care of, thank you Kit!

Excellent all round experience