4/10 (不満)
宿泊されたお客様
2017 年 10 月 10 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Has potential but was a bit disappointing
We went in off-season so the place was quiet and in a lovely location; a small quaint town. The room was large, however, the floor had a very loud creak when you walked across it. Not just small creak, very loud so that I was worried I'd wake my son or the people downstairs when I got up at night. There was no hair dryer in the room and I would have to go find the proprietor to get one so I didn't bother (no phone). No shampoo or lotion either. This would all be okay if it was a cheaper rate. It ended up being the most expensive room on our trip. The price should have been half of what it was to make it a reasonable stay. I felt that the proprietor was unnecessarily rude in the morning at check out. In my other Expedia bookings the room was paid through my booking credit card by Expedia. The proprietor loudly said it had not been paid and they do not accept credit cards. I understand that this is her policy and I was checking my phone for my itinerary to confirm that I had not already been charged but as I was checking she kept saying "NO, No, No" really loud and pointing to the apparent "No Credit Cards" sign. It was in German and I don't speak German so could not read it. I found the information on my itinerary and paid her but felt the situation could have been handled more professionally.
宿泊されたお客様
2017 年 10 月に 1 泊滞在