On arrival, we discovered the AC was set at 88 degrees with window blinds left open. Outside temperature was about 90 degrees. Condo felt like a sweat lodge and was not fit for habitation.
We didn’t know how to adjust the temperature setting on the AC. It was a Nest thermostat we knew the owner could control remotely. I called the owner and left an urgent message. I also called the VRBO help desk. They tried but could not help. They left messages for the owner via text and phone.
3 hours later, I received a cryptic text from the owner. I called the owner who complained he had multiple messages from VRBO. He had not listened to my voicemail. I explained the situation.
The owner did not express concern or regret. He was concerned with how expensive his electric bills were and the difficulty of managing a vacation rental. He was not responsible for setting the thermostat or for his cleaning crew’s actions! He did not feel it necessary to check the AC setting before a new guest arrived. There was no concern for our comfort. The owner was condescending, patronizing and insulting. Eventually, I told him he was not helpful and hung up.
Through trial and error, I changed the temperature setting. After reducing it to 74 degrees it took 10 hours to cool down. Our first day and night were a dreadful experience.
The owner doesn’t understand property management or customer service. If VRBO continues this property listing, they should require local property management by professionals.