Unmanned lobby and lobby locked after 6.00pm. No staff available after 6.00pm. No bottled water. Shower not working, no help available. I reported the matter in the morning without any response from the receptionist
cafe not operational. No night staff.
In brief this hotel is one of the worst I have been in. Incompetent and inconsiderate staff with "I do not care" attitude. This was not what I experianced when I regularly visited the hotel in 1986 -1988.
Mahi
2025 年 7 月に 1 泊滞在
10/10 (非常に良い)
Brock
2025 年 6 月 22 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I like the space and facilities all so the privacy being at the end of the corridor.
The open planning that looks ova the ground floor cafe and recreation
Brock
2025 年 6 月に 2 泊滞在
2/10 (非常に不満)
Phillip
小さなお子様連れの家族旅行
2025 年 6 月 8 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Noisy and unclean. Would not be staying here again.
Phillip
2025 年 6 月に 1 泊滞在
4/10 (不満)
Debbie、Wodonga
グループ旅行
2025 年 6 月 8 日
気になった点 : 清潔度、設備とサービス
Good location. No staff on site after 7. No dining on weekends, cold in common areas, black mould (lots) in shower and empty bottles of products.
Debbie
2025 年 6 月に 2 泊滞在
2/10 (非常に不満)
Andrew
2025 年 4 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stayed from Thursday until the following Tuesday. During this time there was no hotel internet service available. When I asked about this the manager took what I felt was a combative tone. Telling me that it wasn’t the hotel’s responsibility, that most people hotspot their phone anyway and accusing me of instigating blame. I found the whole conversation unpleasant, felt the manager’s people skills were extremely lacking and avoided him for the remainder of my stay at the hotel.
Andrew
2025 年 4 月に 5 泊滞在
6/10 (普通)
Cassandra
家族旅行
2025 年 4 月 27 日
良かった点 : 設備とサービス
Motel under new management.
Apparently wotif let you book multiple people into a room with one bed.
Arrived for one child, 2 adults and one bed.
A late check in meant the motel was booked out. No trundles or anything available.
Initially told to take it up with wotif.
Staff worked to find us another room.
A room became available that we moved in to.
No breakfast etc. on site.
Room was clean, but very noisy.
Cassandra
2025 年 4 月に 1 泊滞在
6/10 (普通)
Christina
小さなお子様連れの家族旅行
2025 年 4 月 27 日
気になった点 : 設備とサービス
Location was great. Lobby is stunning. Apart from that the rooms were run down and old. The place isn’t well maintained and for the price paid I was expecting more. The images are deceiving. Parking was good. It served its purpose for an overnight stop over, but would not stay here again. Perks of the place is that they do accept pet stays so I did see some furry friends.
Christina
2025 年 4 月に 1 泊滞在
8/10 (良い)
Michael
2025 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス
A bit dated but great location and very nice staff. Good breakfast and good servings. Good on site car park.
Michael
2025 年 4 月に 3 泊滞在
2/10 (非常に不満)
Jennifer
2025 年 4 月 22 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jennifer
2025 年 4 月に 1 泊滞在
4/10 (不満)
Allan
2025 年 4 月 21 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Aircon not working in front bedroom of our ‘apartment’ and this has been a problem in all rooms we have stayed at here over the years. Sign over sink says clean up your own dishes or be fined $25 so this means anything you used was supposedly ‘cleaned’ by the previous guest - highly unlikely. Only had a couple of green and peppermint teabags, no black teas and used our own plastic travel mugs. No longer serves breakfast and no bar so property is dead. Taps dripping in bathroom, again an ongoing problem at this property.
Allan
2025 年 4 月に 1 泊滞在
8/10 (良い)
Jodie
2025 年 4 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Well presented hotel in a central location.
Jodie
2025 年 4 月に 1 泊滞在
4/10 (不満)
Benjamin
出張
2025 年 4 月 11 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Benjamin
2025 年 4 月に 2 泊滞在
8/10 (良い)
Paul
2025 年 4 月 7 日
Paul
2025 年 4 月に 2 泊滞在
6/10 (普通)
Scott
カップルで旅行
2025 年 4 月 6 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
The bed was old and hard. Difficult time sleeping.
Scott
2025 年 4 月に 2 泊滞在
6/10 (普通)
Robert
2025 年 4 月 4 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Hard floors throughout - can hear every noise on the floor including the snoring in the next room. Mattress saggy. Overall just not up to what I have expected to get from a Mantra branded hotel. A bit tired. Think decent 3* country hotel
Robert
2025 年 4 月に 1 泊滞在
10/10 (非常に良い)
Rema
出張, 家族旅行
2025 年 4 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very convenient
Rema
2025 年 3 月に 2 泊滞在
10/10 (非常に良い)
Janet
2025 年 3 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and comfortable rooms and it is dog friendly and very pleasant staff at this motel. Plenty of parking and located just behind main street of Wagga Wagga close to pubs, cafes and beautiful local parks.
Janet
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
Andrew
出張
2025 年 3 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
Andrew
2025 年 3 月に 1 泊滞在
2/10 (非常に不満)
Jongha
2025 年 3 月 24 日
気になった点 : 清潔度、設備とサービス
Very old. And the fridge was not working.
Jongha
2025 年 3 月に 1 泊滞在
8/10 (良い)
Mathieu、PERTH
2025 年 3 月 24 日
Mathieu
2025 年 3 月に 2 泊滞在
10/10 (非常に良い)
Ryan
2025 年 3 月 10 日
Ryan
2025 年 3 月に 1 泊滞在
8/10 (良い)
Mark
2025 年 3 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Service from staff is excellent. Would stay there again
Mark
2025 年 3 月に 2 泊滞在
6/10 (普通)
Stacey
2025 年 3 月 8 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Had a great stay, apart from the aircon in our room had a loud vibration noise every 5 minutes or so lasting about 30 seconds each time, too hot not to have aircon but not easily able to sleep with the noise
Stacey
2025 年 2 月に 2 泊滞在
4/10 (不満)
Annette
カップルで旅行
2025 年 3 月 6 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Not enough cleaning staff. Our room wasn't cleaned during 3 nights stay. Not enough attention to paying customers. Terrible communication.
Annette
2025 年 3 月に 3 泊滞在
6/10 (普通)
Kim
2025 年 3 月 6 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was being renovated so there was lots of noise, mess and workman. At NO time were we advised that work was being conducted. We were told where the bar and cafe were but good luck getting to them with all the chairs piled up in front of them, Our room was not cleaned while we were there and the air conditioner made a noise every 5 minutes that kept us awake. With the work that was being conducted there were no safety precautions AT ALL. Very dangerous for guests. Considering the price we paid I am sure there are better value options in Wagga. Very disappointed.