2/10 (非常に不満)
Tom L.
2024 年 12 月 7 日
気になった点 : 清潔度
*VERY DISAPPOINTED...NOT A TRUTHFUL HOST*
Although the lack of cleanliness was just one of the issues, the safety and health risk was the big concern and major reason we did not stay at the home.The host had a major roof leak and never addressed the damaged, cracked, and warped drywall ceiling as a disclosure. My wife and daughter did not feel safe even walking underneath the hallway area going to the bedroom/bathroom. We took pictures also showing black mold on the molding where the ceiling leak was. We contacted a vrbo agent immediately about this issue. The agent viewed the pictures and agreed he wouldn't allow his family to stay in a place like this given the health and safety concerns found in this home. It should have been disclosed. We immediately vacated this property at approximately 11:00pm,15-20 minutes after we arrived to find a place to stay for the night, costing us an additional 500. Very disappointing and inconvenient for us for sure. I was hopeful the host would have "done the right thing" after our conversation about his issues, but all he wanted to do was send a cleaning person over to take a look at the areas that needed cleaning. It seems obvious now that there are other motives here. We paid in full in advance for this listing. The host refused to issue a full refund...He only offered a refund of the cleaning fee.We were NOT informed in his listing of any current construction issues or disclaimers on the water damage he currently has. We are sorry that we were not taken seriously...
Tom L.
2024 年 11 月に 4 泊滞在