"Our stay at Splendid Premium was wonderful, thanks to the kind and caring staff. We would especially like to thank Dong, Phoebe, and Bob.
We encountered several unexpected difficulties during our stay, but thanks to the staff, we were able to get through them without any major problems.
I had accidentally made a mistake with our reservation and had not requested an extra bed or paid the additional fee for our child. On the day of our arrival, Dong did everything he could to arrange our room so that the three of us could stay comfortably together.
When we were caught in traffic and were going to be late for our restaurant reservation, Phoebe kindly called the restaurant and arranged a later reservation for us.
On the day we had to leave very early in the morning, Bob prepared a lunch box for us to take with us.
What impressed us most was that they provided all of this help with such calm and friendly attitudes. Their kindness and thoughtfulness made a real difference to our stay.
If we visit Hanoi again, we will definitely return to this hotel.
Thank you so much for everything!!"
予定の変更があっても安心キャンセル料無料のホテルを予約
理想の宿を見つけよう世界中の約 100 万軒の宿泊施設から検索
