I had never booked with VRBO and was a bit apprehensive . However, I jumped in with both feet and had the best experience. The communication with Ed was fantastic. Shortly after booking, I had several questions. He always responded, immediately or at least within 24 hours. (I was probably annoying). The property description and details are exactly as listed. Ed's check- in process was so simple. As soon as I entered the unit it was exactly as the pictures online showed! As I began to settle in, I did notice a couple of things. One was TOTALLY my error. I did not read Ed's email properly. Ed specifically said to bring your own beach towels, bath towels, beach chairs. Well, I remembered what he said about the beach towels and beach chairs but I didn't remember what he said about bath towels! I came via airplane to VA Beach/Chic's Beach. Needless to say, my first outing was a trip to Target. The other thing that surprised me was that several items of clothing and a couple of bathing suits were left in the bedroom drawers. I had assumed the unit would have been checked/inventoried in between guests. Those things were just minute. I had the chance to meet Ed at the end of the week. He stopped over to say hello. Personally, I think it is nice to be able to meet the owner and for the owner to meet their guests. All in all, it was a fantastic experience. Ed has a beautiful home that he shares. Should my travels lead me back to Chic's Beach, Ed is my first call!