Our stay at The Bigger Splash was amazing! The views from all over the house and especially the crows nest were magical! We coordinated a few things in advance with Cathy and she greeted us at the ferry and escorted us in our rental car to the house. After that, once I figured out how to use my email and phone, it was easy to coordinate housekeeping and reach her for any other questions. For whatever reason I was not able to text or email her when using the house Wi-Fi. I had put an travel plan on my Verizon phone for $10 a day. It connected to the local cell service, and that allowed me to contact her. I'm not sure if that was my issue or if others might experience it too. We didn't have any problems with the house. I would say it is not a good set up if you have young kids, but it was perfect for our older children! The housekeeper, Greta, was so sweet! She came twice and cleaned and did laundry for us. She left fresh picked flowers in most of the rooms! We would definitely stay there again! We used Mahogany for our rental car and Dive BVI for diving. Would highly recommend both! We ate at Chez Bamboo (delicious) The Island Pot, Hog Heaven (food was great, view was breathtaking! ) Sugarcane at Nail Bay, Coco Maya, and Sugar Mill at Little Dix. I would go back to all of them except Sugar Mill. It was good, We just thought ridiculously expensive. We took the ferry from gun Creek to Bitter End and a had a wonderful day there! We shopped at Riteway and bucks- both great!