ヴァイオレットヴィル ホテル

「We are a party of two. No favorable point at all about the hotel. We checked in shortly after 3pm. First of all, upon entering the room, we noticed a smell of urin, coming from the AC unit. We immediately reported the problem. Hotel clerk said to send a maintenace personnel to the room. No one came. We had to sleep in the foul smell all night without the AC. Also, the bath drained extremely slow. Next morning we made a compalint about the two problems. The hotel clerk at the counter (a...

「1日目だけ」

「Muy buen lugar. Tranquilo y limpio.」

「I love the dinner and bar services.」

「The hallway smelled a little weird, but it was okay if I was in the room. The room was equipped with all the necessary amenities and the beds and towels were clean. Worth more than the price.」

「I paid for the room in full and they still ask for a $100 deposit and it been days and we still haven’t gotten a refund 」

「I arrived early to Baltimore after flying in to airport. We went to area to be picked up and we tried several times to call hotel no anwer and phone lines were not working. We ended up paying for LYFT. We arrived early asked to have luggage checked in since there were no rooms or we would be charged extra. When we came back to hotel it took time to check in. I felt that certain customers were being treated differently from others. One employee asked for my name told me to have a seat in bar...

「20歳の息子と2人で利用しようとして、先に息子をチェックインさせようとしたところ、21歳未満だから、チェックイン不可との対応をされました。事前にメールで、息子の名前を連絡していたにもかかわらずです。私のチェックインか深夜だったので、息子は別の場所に泊まりました。」

「フロントのスタッフさんが、チェックイン前の荷物の預かりと、翌朝の出発の相談にのってくれました。親切丁寧でした、」

「The facility is very nice, well located to BWI airport and Baltimore. Staff was awesome, could have not asked for better service. The facility is under renovations, but don't let that discourage you from staying there. Not noisy, dusty, or anything like that. Doing upgrades on the interior, making sure not to interfere or inconvenience guest. Would stay there again.」