「We chose "Casa" because of the reported quiet surroundings and walkability to the Centro. The staff were all very kind and helpful. Acted happy to have us as guests. We had two junior suites with three children. The beds are very comfortable, and the AC was potent. Breakfast was cooked to order and filling. They provided a coffee to go complementary. I paid more for Casa and didn't mind it as the breakfast made up for the higher price on comparable hotels. 」
「Overall an amazing stay, just be ready for some noise if you’re staying in a room with the view. Beds could also be softer but that’s not why we travel. 」
「I booked for 4 nights, but I was able to stay only for 3 nights.
This is because, my flight to Morelia was cancelled due to the closure of the airport in Houston because of the snow.
So there was no way for me to arrive as scheduled.
Even though Expedia and I pushed hard for the refund for a night, the hotel refused to do so.
It was such a dissapointing and frustrating experience.
I understand the plan I chose was non-refundable but since there was no way for me to arrive in Morelia as...
"I booked for 4 nights, but I was able to stay only for 3 nights.
This is because, my flight to Morelia was cancelled due to the closure of the airport in Houston because of the snow.
So there was no way for me to arrive as scheduled.
Even though Expedia and I pushed hard for the refund for a night, the hotel refused to do so.
It was such a dissapointing and frustrating experience.
I understand the plan I chose was non-refundable but since there was no way for me to arrive in Morelia as scheduled, I wish they were more flexible.
So I want the other users to be very careful.
The hotel itself was not bad but on Saturday night, loud music was played in the garden until around 1 or 2 am, and it was annoying.
"
