Viera y Clavijo Botanical Garden

Lovely hotel with excellent food and service in the half board buffet. Luxury spacious hotel room with a great selection of pools and extremely clean in all areas of the hotel. Situated by the coastal path to Melanores and Maspalomas The main downside of this beautiful hotel is some of its reception staff. On both check in and check out I found the attitude and support poor for a 5 star hotel and certainly not that you receive in the rest of the hotel. At check in you are given a map of the hotel, which is a resort so on many levels, and told to find your room. Unless of course as I did I requested to be shown and helped with my luggage. On check out, I was given an extension to my room stay free of charge. But on actual checking out the balance of my account had been taken from my credit card deposit without my prior checking the charge and then without offering me the opportunity to pay cash as I wanted to. It took another member of staff to credit my account and accept the cash. There are other instances when my enquiries at reception where met with members of staff stood in a huddle talking and ignoring my presence. Ive stayed at other Lopesan hotels in the area and the reception have always been extremely helpful. I also met another young couple checking out who experienced the check in and check out unhelpful service. If the got this area sorted it would be a 5 star excellent hotel!

Didn’t like Unique area.

The most I like breakfast and dinner buffet, spa and views ftt try on the roof and balcony. I would like the water in the pool or jacuzzi were warmer or heated. Was a little chilly in May.