ビクトリア フォールズのバルコニーのあるホテル

"First of all, we felt very uncomfortable with the whole set up of the hotel where concierge welcomes you with colonial style uniforms with decor that indicates the price of colonialism, and it certainly feels like it attracts people who celebrates colonialism. For normal educated minds like ours, it was a hall of shame, to put it bluntly. On our first night, we had no water so we called the reception to arrange a repair. A while later I get a call back from the reception asking to check if it’s working. Throughout these exchange we received absolutely no word of apologies. For a room service, they charge outrageous $10 for a $10 sandwich which is not even delicious. Restaurant staff was under trained to say the least. A manger looking person kept asking if staff are trained and if we enjoy the dinner. In such situations, guests would normally remain polite and would not complain about something they can fix right away such as lack of training. It happened in every dining place we tried in the hotel but one thing they certainly don’t do is to actually check themselves whether their staff are well trained because they certainly aren’t. Not attentive, food is not great, and on top of that a waiter kept asking if we want a bill when we told him we are not in a hurry. He still brought it to us anyway. Overall, the hotel is located in a beautiful setting but it’s not worth the price we paid for. "

"掃除の時間が不定期。タオルが足りないとか何か有ります。夜にチェックが入るんで申し出すると解消。アフリカ有る有るかな？と思いました。スタッフは感じが良く居心地は良かったです。 シャトルバスがビクトリアフォールズとの間に有り便利でしたが、昼間待ってたけど来ない日が有りました。聞いたけど良くわかりませんでした。時間が有る日だったので気にしなかった。"