8/10 (良い)
Patricia
2025 年 8 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディション と設備
My hotel room was excellent.
The buffet breakfast was generous. The only problem was that it was only available from 8am, not earlier. So, if you had to leave earlier, then you would miss it.
The main thing I did not like about this hotel was that you had to check-in before 8pm. This is not normal practice. Hotels usually have somebody on Reception until much, much later at night or offer some alternative method of gaining entry. I suspected that I might have transport delays which would prevent me from reaching the hotel before 8pm. I emailed the hotel the day before my arrival to find out what I was supposed to do if I arrived after 8pm? I was informed that I would have to go to a restaurant owned by the hotel to gain access - a considerable walk from the actual hotel. Frankly, this is not acceptable. I had had a long journey, travelling all day. The hotel did not give me any instructions about how to reach it - no information such as was there a bus that I could catch from near the station? NOTHING! The sign for the hotel was not visible because it was concealed by the foliage from a large tree. As I result, I walked right past it! I had to go into a restaurant to get help finding it! A sign on the gate would certainly help! I think they should employ somebody to cover Reception in the evening beyond 8pm. I arrived circa 8.20pm, exhausted. Luckily for me, the elderly couple who cover Reception - family members, I think - had not yet left! But it was a near thing! 😡
Patricia
2025 年 8 月に 5 泊滞在