会議室

NH コレクション ヴェネツィア グランド ホテル デイ ドージの口コミ

5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 392 件の口コミ中 240 件が非常に良い" "
評価 8 - 392 件の口コミ中 94 件が良い" "
評価 6 - 392 件の口コミ中 42 件が普通" "
評価 4 - 392 件の口コミ中 12 件が不満" "
評価 2 - 392 件の口コミ中 4 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

6/10 (普通)

DAIKI

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度
良かった点 空港から水上バスで近くのターミナルまで直で行けたのでその点は楽でした。通りの雰囲気も良く朝食もかなり美味しかったです。 悪かった点 5つ星って感じはなかったです。 建物の作りや立地上仕方ないですが重たいドアをスーツケース抱えて自分で開け締めするのが大変。 シャワー室の作りが床を濡らさずに使うのは困難なものであり、部屋付きのコップの中に虫がいたりともありました。
2024 年 2 月に 1 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Daiki Nakazato,Thank you for sharing your post-stay feedback that will for sure help us improving our service quality.We are glad to understand you enjoyed our location and the food proposals. We regret to realize we did not match with your vision of 5 star: we will for sure discuss about it as our dear guests just deserve the best.Hoping to have the chance to welcome you again at our property.Best RegardsChiara Marangon - Guest Relations

10/10 (非常に良い)

Satoshi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Satoshi,Thank you for posting your extremely positive feeedback!We really hope to welcome you again at the soonest.Best RegardsChiara Marangon - Guest Relations

10/10 (非常に良い)

Harumi

2023 年 9 月に 2 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 11 月 5 日)
Dear Harumi,Thank you for your positive feedback!The entire team looks forward to welcome you again at the soonest!

10/10 (非常に良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
部屋も食事もスタッフも素晴らしかったです。現在改修中の中庭が完成したら、更に素晴らしいと思う!
2019 年 4 月に 2 泊滞在
Antonella - In-house reservationsからの返信 (投稿日 : 2019 年 5 月 2 日)
Dear Guest Thank you to take your time to review our hotel. We appreciated your positive comments that we will share with our staff. Looking foward to welcoming you in the future at our hotel, we wish you all the best kind regards

10/10 (非常に良い)

Saito

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
はじめてのベネチア
チェックインの時間に部屋の準備が出来ていなかったので一時間以上まつことに。でも、その間ホテルの庭のとても綺麗な庭にあるレストランで軽食と飲み物のサービスを受けました。とてもうれしいサービスでした。 ホテルからムラーノ島のガラス工房への無料ツアーや、サンマルコ広場へのシャトルサービスもありました。すごく楽しい滞在になりました!

8/10 (良い)

mina、tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ヴェネツィアの気分を最後に盛り上げてくれるホテル
どこを向いても美しく、豪華で素敵なホテルです。 スタッフは気さくでフレンドリーかつ信頼できるスタッフです。 ルームサービスと朝食、レストランでの夕食を利用しましたが、味は普通です。夕食で出てきたトマトスープはかなりしょっぱく、食べられませんでした。 料理以外は素晴らしく、チェックアウトすることが悲しかったです。 次回の滞在も必ずここに宿泊するでしょう。
朝食

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

AAA、Venice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
場所が便利
便利な場所で、かつ周りがうるさすぎずでとても素敵な時間を過ごせました。バスルームの蛇口がしまりが悪いのか、ぽたぽたという音がしていたことだけが残念でした。(扉を閉めれば気にならないレベルでしたが)今後はスイートに泊まりたいなぁ~と思います。

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
立地以外は満足
キャリーバック持っていくには遠いです。 道もわかりにくいので、よく調べて行った方が良いです。 他は普通でした。

6/10 (普通)

宿泊されたお客様

気になった点 : 施設のコンディションと設備、客室の快適度
ホテル全体が消毒液のにおいがした
駅から離れており、スーツケースをもって歩くには難しい、イタリア語が話せなかったのでタクシーでいった。60ユーロすごく高かかった。ホテルに到着しても受け付けに1人しかおらずチェックインに1時間待ち、部屋も消毒液の臭いであまりゆっくりできませんでした。部屋はまぁまぁでした。

8/10 (良い)

Gilberto

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Es buena. El personal de recepción muy atento. El desayuno no es bueno para el precio y los meseros no están a la altura del resto del equipo.
2024 年 4 月に 1 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Signor Gilberto,Thank you for feedback!We are delighted by your comments regarding our front office team. We regret to figure out our breakfast offer did not match your expectations.Hoping to welcome you back at the soonest, in order to show you how we care about guests' experience.Best RegardsChiara Marangon - Guest Relations

6/10 (普通)

Luisa、Anaheim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is very nice, beautiful gardens but the rooms are a bit old not looking super clean. Staff was friendly but I expected a much better experience from a 4 star hotel. Location is good if you want to be completely away from the crowds, only negative is the time it takes taking the vaporetto to San Marks area. You are a short vaporetto trip to Murano and closer to the train station. We liked that it was pretty secluded and quiet.
2024 年 4 月に 3 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Signora Luisa,Thank you for your feedback concerning your experience at Palazzo dei Dogi.We regret to figure out we did not match with your expectations: we will for sure discuss about it as our guests just deserve the best.Moreover, we are happy to understand you enjoyed our strategic location and amazing garden, that consists of the biggest historical garden of the entire city.Hoping to welcome you again at the soonest in order to show you how we care about guests'experience.Warm RegardsChiara Marangon - Guest Relations

10/10 (非常に良い)

Mimjung

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Mimjung,Thank you for choosing NHC Grand Hotel Palazzo dei Dogi and for posting your lovely review!The entire team hopes to welcome you again at the soonest!!RegardsChiara Marangon - Guest Relations

8/10 (良い)

Ross

小さなお子様連れの家族旅行
良かった点 : 施設のコンディションと設備
We loved staying here because it was away from the crowds and near to the first Alilaguna ⛴️ first stop from the airport. Brilliant customer service on arrival. We paid a high fee for 4 nights with child in early April 2024. Breakfast is €25 per person. We stayed in the junior suite (403). A lovely balcony top floor room. The sink in the bathroom is strange as ½ of it is enclosed under a mirror. The shower tap was broken, but usable. Very hot on demand 😃 The views are lovely as is the hotel gardens! It is a 3-minute walk from the boat station. No bottled water in the room! 😔 A bit disappointing to check out with a double bar bill; hopefully will be rectified soon.
2024 年 4 月に 4 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Ross McGill, Thank you for your review! We are happy to understand you enjoyed your venetian experience at Palazzo dei Dogi! Thank you for mentioning the professional service offered by our exquisite team. Moreover, we are happy to realize you found interesting our Junior Suite bathroom design. Then we thank you for sharing your point of view regarding water in the room. The NHC team will for sure discuss about it. Warm regards Chiara Marangon - Guest Relations

10/10 (非常に良い)

Kirsten

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wir waren sehr zufrieden, tolles historisches Ambiente und Gartenanlage, Frühstück top, Lage perfekt,schön ruhig
2024 年 2 月に 4 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Kirsten,Thank you for sharing your positive post-stay feedback!The entire NH Collection team is looking forward to welcome you again in the future!Warm Regards

10/10 (非常に良い)

Chris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful Hotel. The location was convenient to restaurants shopping. We were on the opposite end of the train station.
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Mr. Harper,Thank you for sharing your positive feedback!We are delighted by realizing you enjoyed your venetian stay at all.The entire NH Collection team looks forward to welcome you again at the soonest!Warmly

10/10 (非常に良い)

Yitzchok

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No words really friendly
2024 年 1 月に 3 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Guest,Thank you for sharing your extremely positive feedback!The entire team hopes to welcolme you again at the soonest!Warm Regards from the unique Venice!

10/10 (非常に良い)

Alexandra

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing beautiful property with gorgeous garden. The best value I have ever seen. Breakfast was amazing and the bartender was lovely.
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Ms. Alexandra,Thank you for your kind feedback! The entire team is glad to realize you enjoyed your venetian experience at all!We cannot wait to welcome you again at the soonest!

10/10 (非常に良い)

Aviran

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Guest,Thank you for posting your precious feedback regarding your venetian experience!We really hope to welcome you again at the soonest!Best Regards

8/10 (良い)

Jesper

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Jesper,Thank you for your positive feedback!

2/10 (非常に不満)

Song

2023 年 12 月に 2 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Mr. Song,Thank you for posting your feedback.We regret to realize you did not apprecciate your venetian experience. We did not expect the low rating you insert as we did not receive any kind of complaint by your side.We really hope to have a second chance in the future.Best Regards

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location
Beautiful hotel. I picked this hotel due to its location away from the crazy crowds in the centre of Venice. This hotel sits in a beautiful spot and has fantastic amenities.
2023 年 11 月に 3 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Mr. David,Thank you for your positive post stay review!Thank you for mentioning our great amenities: we really care of our guests and we really want to make them feel welcome!Hoping to welcome you again at the soonest!Warmest Regards by the Nh Collection Team

10/10 (非常に良い)

Gaston

2023 年 10 月に 3 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Gaston,Thank you for your great feedback! The entire team always does the utmost to let guests having the memorable stay they deserve. We look forward to welcome you again!

10/10 (非常に良い)

María Soledad

2023 年 8 月に 1 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 10 月 29 日)
Dear Ms. Soledad,We are delighted of receiving your feedback: thank you so much!The entire exquisite Team looks forward to welcome you again at the soonest!Warm Regards

10/10 (非常に良い)

Bernardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 10 月 23 日)
Dear Mr. Bernardo,Thank you for your extremely positive review! The entire team looks forward to welcome you again!Best Regards

8/10 (良い)

Peggy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent 5 star experience especially the garden. However the heat did not work and we fortunately were given a good space heater. The bfst was great
2023 年 10 月に 3 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Ms. Peggy,Thank you for sharing your feedback as regard with your venetian experience!We are glad to realize you enjoyed our location and amazing garden. As regard with your heating mention, we need to inform you in Italy we are not allowed in switching that on within a certain time of the year. For that reason, we are providing guests with other solution: we really care of you!Our warmest regards

8/10 (良い)

Luke

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 4 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2023 年 10 月 12 日)
Dear Luke,Thank you for your precious feedback about your venetian experience at the Nh Collection Grand Hotel Palazzo dei Dogi!The entire team is looking forward to welcome you again: we will make your next experience as a 10/10! Best Regards

10/10 (非常に良い)

Vanessa

2023 年 10 月に 1 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Vanessa,Thank you for your extremely positive post-stay review!The entire team looks forward to welcome you again at the soonest!Warm Regards from Venice

10/10 (非常に良い)

Gregory、Chicago

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel and grounds are quite nice. The hotel is away from the hustle and bustle of San Marco and tourist district yet many, many great dining and shopping options. It is walkable to the main tourist attractions bland there is also a daily shuttle boat directly from the hotel. The room was recently renovated and done very well. The website images do not do the property justice. It is a very nice property and feels very upscale and affordable prices for Venice.
2023 年 9 月に 3 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Gregory,The entire Nh Collection Team is glad of relizing you deeply enjoyed your venetian stay at our property!We thank you so much for leaving a good mention about our services and and renovation.Hopinig to welcome you again at the soonestBest RegardsChiara Marangon - Guest Relation

10/10 (非常に良い)

Cynthia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excelente ubicación
2023 年 9 月に 2 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Cynthia,Thank you for posting your positive review and mentioning our location: we are really glad you appreciated!Hoping to welcome you againBest RegardsChiara Marangon - Guest Relation

10/10 (非常に良い)

Taylor

2023 年 9 月に 3 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 10 月 19 日)
Dear Taylor,Thank you for your review! The entire team is glad of realizing you enjoyed your stay at all.Warm Regards

4/10 (不満)

stuart

気になった点 : 客室の快適度
2023 年 9 月に 5 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Mr. Stuart,Thank you for your post-stay feedback.We are sorry we did not performed as you expected: we really hope to have a second chance with you in order to demonstrate how we care about our guests' satisfaction.Best RegardsChiara Marangon - Guest Relation

10/10 (非常に良い)

james

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Overall, it was a good hotel, but it seemed to me that they put the guest as far away from the front desk as possible
2023 年 9 月に 2 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 9 月 24 日)
Dear Mr. James,Thank you for posting you positive review and for defining us as a good hotel!Please note the entire Nh Collection Team is really focused on guests' satisfaction and we always do the utmost to let our customers having memorable experiences.We are sorry you felt we take guests away from front desk: honestly, we really love to share our time with our dear guests as it really help us improving our knowledge and as we are all passionate in tourism.We hope to welcome you again very soon in order to demonstrate this to you!Our warmest regards,

8/10 (良い)

michael

2023 年 9 月に 3 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Michael,Thank you for your positive review and rating.The Nh Collection Team hopes to welcome you again soon!

10/10 (非常に良い)

Kevin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing stay at this wonderful property! Highly recommended!
2023 年 8 月に 4 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 10 月 29 日)
Dear Kevin,Thank you so much for sharing your precious and positive feedback!Welcoming you has been a real pleasure: we cannot wait to see you again!Best Regards by the NH Collection Team

10/10 (非常に良い)

Sanjay、Miramar

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very friendly and helpful with recommendations, arranging transportation and even a boat tour to Murano. Taylan was particularly exception, true hotelier. Rooms were clean large and comfortable. Only the AC gave some issues one night but otherwise an excellent property, highly-recommended!
2023 年 8 月に 2 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear Mr. Sanjay,Thank you so much for posting your review: we are really glad to realize you enjoyed your stay at all!The entire team always does its best in order to guarantee an exquisite experience to our guests, for that reason we thank you for mentioning our positive behaviour! Our precious team member Tylan will be for sure pleased of reading your feedback!Please allow us to apologise for the AC inconvenience: as soon as we became aware of it, we activated the maintenance team!Hoping to welcoming you in a next wonderful occasion,Our warmest RegardsChiara Marangon - Guest Relation

10/10 (非常に良い)

JAVIER

2023 年 8 月に 2 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Javier,Thank you so much for posting your lovely review!The entire team really hopes to welcome you again in the futureBest Regards

10/10 (非常に良い)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location!!
2023 年 5 月に 3 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 8 月 14 日)
Dear Mr. Banta,Thank you for posting your post-stay review!We're pleased to figure-out you enjoyed your stay at all and we really appreciated your great mention about our location!Hoping to counting you among our guests again soon!Our warmest regards

10/10 (非常に良い)

MATTHEW

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 7 月に 4 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 9 月 24 日)
Dear Matthew,Thank you for posting your positive review!The entire team is really happy to realize you enjoyed your venetian experience at Nh Collection Grand Hotel Palazzo dei Dogi!Hoping to welcome you again at the soonest,Best Regards

10/10 (非常に良い)

Sandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Sandra,Thank you so much for posting your extremely positve review: we're super proud of the whole team!Looking forward to welcoming you again in the next future!Warm Regards

10/10 (非常に良い)

Janine、North Bend

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was perfect for us. It is right on one of the canals but in a quieter part of Venice. There were still plenty of restaurants and shopping to choose from, but it wasn't overly crowded like it is down by the grand canal. We took a water taxi over to the other side of the island and did St. Mark's Square, and we just walked back through town to our hotel. The staff was friendly, and the continental breakfast was good. The staff scheduled us a water taxi to the airport and a gondola ride. It was great!
2023 年 7 月に 3 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2023 年 8 月 8 日)
Dear Ms. Weihe,Thank you for posting your review: we're so glad to figure out you rated us as 5 of 5!All the team does the utmost to guarantee a memorable stay to our guests: we are pleased you mentioned our behaviour remarking you higly aprecciate!We really hope to counting you among our guests soon again!Warm Regards

6/10 (普通)

宿泊されたお客様

Rooms are a bit old
Although they say rooms are renovated, they’re not. Bedding is in a bad shape
2023 年 7 月に 3 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 7 月 31 日)
Dear Guest,Thank you for posting your review.After receiving your feedback as regard with bedding, we will double check with the housekeeping as our guests just deserve the best quality.We regret to figure out in your opinion we did not renovate our building : please consider our structure consists of an historical Palace, for that reason, the property decided to keep our indoor areas as comfortable as possible, but accordiing to the venetian historical style.Hoping to have the occasion of welcoming you again Best RegardsChiara Marangon - Guest Relation

6/10 (普通)

Jerome

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Staff was not that attentive to my needs and did little to assist during the stay
2023 年 7 月に 4 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2023 年 7 月 30 日)
Dear Mr. Jerome,Thank you for your review.We apologize for not being as attentive as you wished to. Our staff always tries to be in contact with our dear guests without being stressful: we tried to keep in touch with you during your stay and we regret our gestures have not been enough. We will for sure improve with your kind suggestion!Hoping to have a second chance with youOur warmest regardsChiara Marangon - Guest Relation

10/10 (非常に良い)

SAM

2023 年 7 月に 1 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2023 年 8 月 18 日)
Dear Sam,Thank you for posting your positive feedback as regard with your stay at Nh Collection Grand Hotel Palazzo dei Dogi! Welcoming you has been a real pleasure.The team is looking forward to greet you again!Best RegardsChiara Marangon - Guest Relations

2/10 (非常に不満)

Raquel

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
La propiedad en descuido No funcionaba bien el aire acondicionado No funcionaban los ascensores y estábamos en el cuarto piso Está muy lejos
2023 年 7 月に 2 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 7 月 27 日)
Dear Raquel,Thank you for sharing your review regarding your stay with us!Please accept our deepest apologies for the lift inconvenience: as soon as the fact happened, we immediately contact the emergency assistance, now the lift is finally working!Moreover, we proposed to our guests to use a secondary lift in order to find a quick solution for our guests.We regret to figure-out the room temperature did not satisfy your needs: unfortunately we cannot get lower than a certain temperature.Hoping to have a second chance of welcoming youOur warmest regards

4/10 (不満)

Rhoda

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Out of the way. My room also smelled of sewage. They tried to fix it, but it seemed to me like the pipes backed up every night.
2023 年 7 月に 2 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 7 月 15 日)
Dear Ms. Rhoda,Please accept our deepest apologies for the inconvenient happened during your stay.When we received your feedback, we promptly came to your room and we did our best to fix the problem, that seemed to be solved. Hoping to regain your trust in the future.Our warmest regards

10/10 (非常に良い)

Humberto

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a lovely property, in a fantastic area that is away from the crowds but super accessible. The staff was friendly and helpful. I would suggest you check that the AC in your room works, because Venice gets hot in the summer, but aside from this, everything is perfect.
2023 年 6 月に 3 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2023 年 7 月 6 日)
Dear Humberto,Thank you for choosing Nh Collection Grand Hotel Palazzo dei Dogi as home during your venetian days!We are glad you aprecciated our team behaviour: all of us is really into making our guest's experience as enjoyable as they deserve.Thank you for mentioning the Air conditioning system: we always do our best to make the ambience temperature as much suitable with the current season.Hoping to welcoming you in a next time!Our warmest RegardsChiara Marangon - Guest Relations

6/10 (普通)

Joaquin

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Mr Claudio was excellent .
2023 年 7 月に 2 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2023 年 7 月 6 日)
Dear Joaquin, Thank you for your review and for mentioning Claudio's positive behaviour and professionality: he will for sure apprecciate your kind comment!Looking forward to welcoming you again at our hotel at the soonest,Our warmest regardsChiara Marangon - Guest Relations

4/10 (不満)

Claire

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel was a palace at some point. Unfortunately, it has not been updated since then. Instead of keeping up with the times it seems like they’re just keeping the profits in their pockets. old air conditioning barely works and they blamed it on the electrical shortage because of the war with Ukraine. The door in the bathroom would shut unless it was pushed and when we did that I got locked inside!!! I told staff about this and they sent someone upstairs he suggested I don’t close the door! What kind of resolution is that!?? Who uses the bathroom without closing a Door? Staff was helpful trying to arrange a ride to the airport and even walked our luggage to the water taxi area while we waited for the allylaguna. I would NOT recommend this hotel AT ALL even though it’s in beautiful Venice.
2023 年 6 月に 2 泊滞在
Chiara Marangon - Guest Relationからの返信 (投稿日 : 2023 年 7 月 15 日)
Dear Ms. Claire,Thank you for your review: we are really into receiving our guest feedbacks as they help us improving our services. We really regret to figure out you did not apreciate our historical building, and its unique atmosphere. Please accept our deepest apologies for the door you mentioned: when receiving your request we came to the room to check the situation in order to fix that as soon as possible, but in the meantime, we needed to ask you not to close it. Let us remark we are really sorry our services did not match with your expectations.Hoping to regain your trust in the future.Our warmest regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Une merveille
2023 年 6 月に 3 泊滞在
Chiara Marangon - Guest Relationsからの返信 (投稿日 : 2023 年 7 月 6 日)
Dear Guest,Thank you for sharinig your positive review: we are really pleased you enjoyed your stay at our hotel!HopIng to welcoming you again at the soonest!With Best RegardsChiara Marangon - Guest Relations