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ホテル アルシオーネの口コミ

3 out of 5
ホテル アルシオーネ
San Marco - Calle Dei Fabbri 4712, Venice, VE

口コミ

7.0

良い

評価 10 - 289 件の口コミ中 49 件が非常に良い" "
評価 8 - 289 件の口コミ中 116 件が良い" "
評価 6 - 289 件の口コミ中 69 件が普通" "
評価 4 - 289 件の口コミ中 38 件が不満" "
評価 2 - 289 件の口コミ中 17 件が非常に不満" "

7.8/10

清潔度

7.4/10

スタッフとサービス

6.2/10

設備とサービス

6.8/10

施設のコンディションと設備

5.8/10

環境への配慮

口コミ

6/10 (普通)

hirosca、Japan

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
船着場から徒歩5分！
リアルト橋の船着場から徒歩5分、道が細かく入り組んでいるヴェネツィアですが比較的分かりやすい場所にあります。 ホテルとしてはバスルームなどリニューアルをしてある物の古さは否めません。 ちょっとレトロな感じです。 広さとしてはまぁちょっと狭いかも？って程度です。 バスルームが少しにおいますが扉を閉めておけば部屋までは臭いません。 バスタブは無く、シャワールームだけです。 Wi-Fiは有料でしたので使用してません。
????

8/10 (良い)

Marco

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Marilou

家族旅行
AC not working , floor uneven, no lift, breakfast terrible, shower door not working, bed sheets dirty, whole place smells terrible
2024 年 4 月に 2 泊滞在

6/10 (普通)

cinzia

気になった点 : 客室の快適度
Sufficiente, in centro
Stanza piccolissima, carina, essenziale; bagno accettabile, molto odore di fogna, riscaldamento ad aria molto rumoroso, a tarda serata non usciva più aria calda fino al mattino. Colazione sufficiente, prezzo buono per essere in centro a Venezia
2024 年 2 月に 1 泊滞在

4/10 (不満)

Laura

気になった点 : スタッフとサービス、客室の快適度
Convenient location
Location is great but it is the only good thing about the hotel. Had to wait 15 minutes before checking in because there was no one in reception. Uncomfortable bed and noisy room. Poor breakfast. Not worth the price
2023 年 12 月に 2 泊滞在

6/10 (普通)

Karen

カップルで旅行
2023 年 10 月に 2 泊滞在

8/10 (良い)

Deserie A

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Kind of a bummer
The stay was fine. The problem was with booking. I needed to change an arrival date. The Alcyone handled that not Hotels.com and I don't know why. I had five reservations at this hotel. The Alcyone cancelled two of them without my knowledge or approval. When I found out I had to rebook at a new much more expensive rate and one of my room types was sold out so I had to book a triple room that I didn't need. What a racket! Now because the Alcyone took over those two reservations, Hotels.com only has three of them on file and I missed out on the Rewards points.The stay was fine although the in room free Wi-Fi didn't work. We had to find a place outside for reception. The employees were pleasant. Frankly worrying about my rooms being right and available and the trouble I had to go through for repeated follow ups took some of the joy out of our stay for me & my family.
2023 年 9 月に 3 泊滞在

2/10 (非常に不満)

Kathryn

気になった点 : 清潔度、施設のコンディションと設備
The rooms were dirty, light fixtures broken, shower door missing, gnats flying around and just a whole sense of being rundown. I had to move to a different hotel, and the Alcyone would not refund the night. I did not stay due to the hotel conditions.
2023 年 9 月に 2 泊滞在

2/10 (非常に不満)

Sadegh

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
Overcharging
Upon check in on September 9, we were told by the lady at the desk to pay €6.50 in cash for service or some other city tax, which we did not dispute and paid. Next day upon check out, same girl asked for €10.50 for city tax. When we told her we had already paid the day before €6.50, she totally denied that we had paid and since we had not gotten a receipt for it, we could not prove it. €6.50 is not worth fighting for, but the attitude and denial of the same girl whom we paid 6.50 in cash made us very angry. We request that the management look into this and while disciplining the girl at the desk, credit our credit card with €6.50.
2023 年 9 月に 1 泊滞在

8/10 (良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wifi is only available in the lobby and not in the rooms. This is not very convenient when you're on the fourth floor and there is no elevator. After being there 2 nights we were quite rudely informed by the woman at the front desk we were not allowed to take the key off of the property. We had come and gone multiple times without turning in our key prior to this. If it is their policy, they should have told us at check in and not scolded is in the presence of other hotel guests.
2023 年 9 月に 3 泊滞在

6/10 (普通)

Hussein

家族旅行
良かった点 : 清潔度
2023 年 8 月に 2 泊滞在

4/10 (不満)

Ayman

カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is old and not maintained air condition was horrible loud we could not sleep at all. Bathroom is very tight and no toilet seat and flush was broken we asked the front desk to change the room she asked us to pay another 30 euros per night to have another room.after long discussion she changed us on the next day to another room which was better bathroom and AC. The hotel mentions that they have WIFI they don’t have in the rooms only special spot near the reception
2023 年 8 月に 3 泊滞在

10/10 (非常に良い)

Jean-Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good value for the money. Excellent service and location.
2023 年 7 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在

8/10 (良い)

Dustin Layne

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Daytime lady was very knowledgeable and helpful. Evening and night shift seemed annoyed if we asked a question.
2023 年 6 月に 4 泊滞在

6/10 (普通)

Chris

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location but needs renovation urgently
This hotel is very tired, with dated decor and the rooms are almost too small to move in, the bathroom is more of a corridor where had to be careful moving around. Great location though
2023 年 6 月に 3 泊滞在

8/10 (良い)

Jeremy

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Good hotel all-in-all, great location for the value and the free breakfast is nice!
2023 年 6 月に 5 泊滞在

8/10 (良い)

Sivarajah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 2 泊滞在

2/10 (非常に不満)

Ron

気になった点 : 施設のコンディションと設備、客室の快適度
There is no wifi in the rooms it lies. The fish tank is disgusting. The room smelled odd. The AC didn't work. The bed had indentations where people have slept and was uncomfortable. They wouldn't move me or refund me so I just left and paid for 2 nights that I wasn't there. Got a different hotel and had a great time.
2023 年 6 月に 2 泊滞在

8/10 (良い)

Anissa

良かった点 : 清潔度、施設のコンディションと設備
Bien
Bien mais Exrremement petit. Vraiment petit. La porte s’ouvre directement sur le lit dans la salle de bain tout est collé.3 etages sans ascenseur. La wifi n’est pas captée dans les chambres que a l’acceuil. Le téléphone de chambre ne fonctionner pas donc j’appeler avec mon tel perso. Point positif : L’emplacement ! Super bien placé prenez quand meme le bus pour y acceder si vous avez des bagages. Et le petit dej etais super.
2023 年 6 月に 1 泊滞在

6/10 (普通)

Cássio

グループ旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Hotel bem ok. Sem nada que faria retornar. Bem localizado, o que evita problemas em deslocamento para as principais atividades
2023 年 5 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : スタッフとサービス
Hotel bem localizado
Hotel antigo, com clima veneziano, com ótima localização, mas com atendimento bem básico
2023 年 5 月に 1 泊滞在

2/10 (非常に不満)

Samir Fizoli

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 3 泊滞在

10/10 (非常に良い)

jade

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, clean and tidy
2023 年 4 月に 1 泊滞在

8/10 (良い)

Barbara

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

jose jorge

2022 年 12 月に 2 泊滞在

8/10 (良い)

Guy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice spot
Nice spot. Friendly. Helpful. Good location for anything you'd like to do
2022 年 11 月に 1 泊滞在

2/10 (非常に不満)

Jesse

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Complete Let Down
We arrived late after our flights to find our hotel to look like an abandoned trailer. Stains on the rug. Shower door busted off completely. Trim missing and piled in the corner. Toilet paper holding up a shelf. I can’t make this up. They had nothing else to transfer us to and we booked a different hotel for the duration of our time in Venice. They wouldn’t refund us or comp us in anyways. Major let down. The photos they post are not true to how it looks. No elevators also.
2022 年 10 月に 3 泊滞在

8/10 (良い)

Alain

bien situé car central. la propreté bien sauf la moquette de la chambre.
2022 年 9 月に 5 泊滞在

4/10 (不満)

Dana

2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

Juliana

2022 年 9 月に 1 泊滞在

4/10 (不満)

Jaana

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Litet rum med dålig lukt, bra läge.
Inget trevligt bemötande, de ville att jag skulle Mails mitt kortnummer även om det på bokningen sades att det räcker att betala på hotellet. Rummet var väldigt litet och det luktade illa i badrummet. Läget var bra nära Rialto.
2022 年 9 月に 2 泊滞在

4/10 (不満)

Arianne、NEW YORK

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
I am easy traveler, as long as the room is clean, with a private bathroom and wifi, I am happy. Multiple things went wrong with this hotel. #1 Free wifi is advertised, BUT only for a small common area and it doesn’t always work. Nowhere it says that!! I had to work and attend conference calls, which was very challenging. I mainly booked this place because of the wifi and that it was close by to where i was staying previously. #2 At night, i asked if they had water and I was handed a bottle, I was not even informed I had to pay it during checkout, what if i didn’t have any money left? #3 The staff was rude, with the exception of the boy in the afternoon and the breakfast staff. I decided this was not going to ruin my last day in Venice, so I took a few deep breaths. I will never stay there again, and do not recommend it.
2022 年 9 月に 1 泊滞在

2/10 (非常に不満)

ADEL

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel is very miserable
The hotel is very miserable in the true sense of the word for the price. It does not deserve to be a tourist hotel. It is just a non-existent room. It is not worth more than ten-twenty dollars. The rooms are very small. The bathroom. I do not know what to say about it. The breakfast and the treatment of the employees are very bad. look if you are begging, they raise the food and hide it during breakfast time. The paralyzed and the great disaster without an elevator, and I had to carry my bags to the third floor, and I am 65 years old, and this was not mentioned in the details of the hotel. The only advantage is the location, but it is not worth the price ever I ask you to compensate for this because of suffering, effort and fatigue, not recreation.
2022 年 9 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
The location is ideal especially with the surrounding shops and proximity to the waters station. My only issue is that wifi is available only within the small lobby area. The rooms are quite dated and needs refurbishing but the T&B is very new and clean.
2022 年 8 月に 3 泊滞在

2/10 (非常に不満)

Alberto、napoli

出張, グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pessima esperienza… a partire dalla stanza tripla piccolissima, non avevamo spazio neppure per le valigie! la porta della doccia era rotta e non c’era il poggiasapone. il copriwater montato in modo errato per cui non restava aperto da solo. condizionatore rumoroso.. insomma da evitare
2022 年 8 月に 5 泊滞在

8/10 (良い)

Rodrigo

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Modernizados
Em geral tudo certo, passamos apenas uma noite! Mas acho que poderiam fazer uma manutenção no quarto, tinham pedaços que o carpete estava mofado, banheiro muito ruim, muito pequeno e transbordava! Café da manhã bem razoável ! Em geral acho que precisa de uma reforma, uma modernizada!
2022 年 8 月に 1 泊滞在

8/10 (良い)

Tanja

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
Die Lage des Hotels ist perfekt, 5 Minuten zu Fuß zum Anleger Rialto und 5 Minuten vom Markusplatz entfernt. Das Zimmer hatte eine vernünftige Größe und ein gutes Bad. Allerdings wäre der Stuhl zusammen gebrochen hätte man sich rauf gesetzt und der Fernseher fiel fast von der Wand. Beides wurde nach mehrfacher Aufforderung repariert. Die Dame an der Rezeption war unfreundlich, hat einen immer lange warten lassen( die Vertretung hat lieber Video Spiele gespielt als uns zu bedienen) und dann allen ernstes gemeint, wir könnten uns sonst den Schlüssel ja selber nehmen und dass das Hotel keinen Fahrstuhl hat wäre ja kein Problem, da unser Zimmer nur im 1. Stock wäre.
2022 年 7 月に 3 泊滞在

8/10 (良い)

Wilfred

Service was ok.. However there was no internet available.
2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Mikko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Venice
Spent 4 nights at spesific hotel. Good airconditioned basic room with breakfast, nothing special. Room was actually more than expected and it was a great place to go hiding a midday sun as the ac worked brilliantly! Nice staff, good breakfast, great location, great value for money!
2022 年 7 月に 4 泊滞在

6/10 (普通)

Raul

2022 年 6 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
2022 年 6 月に 3 泊滞在

8/10 (良い)

FRANCESCA

2022 年 6 月に 3 泊滞在

6/10 (普通)

Heide- Marie

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Zentrale Lage Zimmer klein und nicht sauber
2022 年 5 月に 1 泊滞在

6/10 (普通)

ELIZABETH

良かった点 : 清潔度、スタッフとサービス
Okay Place
This hotel is in a good location and has good breakfast, that’s about it! The decor is as advertised and extremely outdated. It looks like an unstylish grandma barfed all over the place with the decor. Also - if you were like me and wondering how they matched the couch fabric and the wallpaper EXACTLY, it’s because the wallpaper IS fabric haha No internet in the rooms, only crappy internet in the lobby. The front desk entrance looks like it could be used for a school bake sale, but ¯\_(ツ)_/¯ it was fine. Staff spoke English and were helpful.
2022 年 5 月に 2 泊滞在

8/10 (良い)

Hasan

2022 年 5 月に 1 泊滞在
Zummonからの返信 (投稿日 : 2022 年 5 月 28 日)
Thanks a lot

10/10 (非常に良い)

MARIE JOSEE

2022 年 5 月に 4 泊滞在
Zummonからの返信 (投稿日 : 2022 年 5 月 28 日)
Thank you so much

4/10 (不満)

Alihan

家族旅行
気になった点 : 清潔度、スタッフとサービス
It's a nice hotel to stay for the price. The receptionist was welcoming but the lady at the bar yelled at us when I wanted to put water in my bottle and was very rude. Not recommended
2022 年 5 月に 1 泊滞在

4/10 (不満)

Bettina

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Das Hotelzimmer hatte im Boden ein loch( überklebt mit teppichleiste) in die sogenannte lobby hat es rein geregnet
2022 年 4 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
Served it's purpose.
Basic but clean. Room was dark & small but suffice for single traveller. Reception staff were polite. Roof leaked in lobby when it rained. Breakfast was ok. Lacked anything hot or any fresh fruit. Hotel is placed very central so easy to get to places by walking, ferry, gondola etc. Woukd stay there again.
2022 年 4 月に 4 泊滞在
Zからの返信 (投稿日 : 2022 年 4 月 29 日)
Thank you Sir, for your valuable comments.