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"We absolutely loved the kindness and thoughtfulness of people at the resort. The food, rooms, and pools were amazing! I only wish our plane had arrived on time so we hadn’t missed the first day. Our only suggestion is to maybe change up the music in the dining area a little more. "

"The property was beautiful and the staff was extremely kind and accommodating. The breakfast was amazing. We loved our stay here. "

"My favorite thing about this facility is the Hot Spring swimming pools. "

"Very nice hotel. Beautiful property"

"Overall I agree with other reviews, even the negative ones. We stayed during the low season, so I don’t know what it’s like when the occupancy is 50% and more. We loved how private it felt, and staff were very accommodating and put a lot of care to make us feel very special. Top 3 highlights are amazing view of volcano, staff and thermal pool/swim up bar & jacuzzi. Negatives are like others said, there’s a very busy road just beyond the property, so if you wake up early and hang out on the balcony, all you hear is a traffic noise from there unfortunately. But the volcano view is amazing, so I guess you just have to tune it out. Robes and pool towels need some updating - robe was very worn out and fraying at many parts. Pool towels aren’t as comfy as room towels, which is somewhat expected, but they can definitely improve on making them smell better. Also, maybe because it is low season, I was woken up by cranking noise one morning, most likely doing some renovations in other rooms. I understand it’s the perfect time to do it, but maybe not at 6am. I loved how the jacuzzi areas were set up, but only 1 out of 4 was warm enough for me to sit in - maybe because not enough guests were there to keep all 4 nice and hot, but I wish they let us know about it. You might think I have lots to complain about, but I think they are more about being there in low season. I would still give them 4-5 stars for their excellent services - they went above and beyond, and I would love to go back."

"Location. Price. Service. Excellent."

"Place was wonderful. Kids loved it. Food was good. Drinks great. All the hot springs were very nice and well maintained. Lots of water temp choices. Beds were very comfortable. The service was great and the staff was very helpful. It was a very pleasant stay. My kids loved it. "

"This place was amazing! The rum was clean but average. No air conditioning but with the window open, fan, and dehumidifier it was very tolerable. The amazing part. .the staff and wildlife! Everyone was very friendly and went above and beyond to assist. Every morning and afternoon the spider monkeys came by the patio. So many birds and other wildlife to see just walking the grounds. If you love seeing wildlife then this is the place for you! "

"Beautiful property! Large rooms, wonderful staff and lots to do. The pools were great and club rio rafting was a blast. Highly recommend!"