4/10 (不満)
Kevin
家族旅行
2025 年 8 月 1 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Despite the fact that they advertise all rooms as being air-conditioned, we found out that this is not the case. The first room we were put in was not air-conditioned and when we went down and asked if another room was available, we were treated very rudely by the woman at the desk. She told us that an air conditioned room is a special request and we did not ask for that. After hauling all of our bags back down the staircase (there are no elevators), we were sent to another room where we had to haul all of our bags back up another staircase. At no time did any staff member offer to help with our baggage or apologize for the misunderstanding that they created. When it came time to check out they tried to bill me a second time for the room that had already been paid for on Expedia as well as the previous night's dinner that had been paid for at the table. We would not stay in this hotel again.
Kevin
2025 年 7 月に 1 泊滞在