2/10 (非常に不満)
Musurut
グループ旅行
2024 年 4 月 5 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
The room we requested and booked a few months prior was not available and we were given a cheaper inferior room. The hotel refused to reimburse the difference despite numerous requests
Also, on the first night, there were builders working in the room above well into the night and did not stop heavy hammering till near midnight. I had a ballon flight booked for a 4.40 am pick and only got a few hours sleep. The hotel refused to apologise or pay any compensation despite numerous requests and video proof.
The breakfast was appalling on all three days, the food was all dried out unappealing, We made do with yoghurt and toast and had to pay extra for fresh orange juice.
Very disappointing stay, a shame as the hotel setting and layout and location were not too bad.
Musurut
2024 年 3 月に 3 泊滞在
