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「Maybe my expectations were too high. I usually book through the other one—both as a guest and a host—so I’m used to a certain level of basic amenities. I booked this stay through here and assumed it would be similar, but the house fell short in several simple areas: only one bathroom had hand soap (and it was a pump), there was no bath soap at all, no coffee, creamer, or sugar, and not even a box of Kleenex. The front half of the house was nicely updated, comfortable, and clean, though the...

「There was a mouse in the cabin, we called for support ,maintenance was sent and placed glue traps behind the stove. Not the experience I was expecting for my husband’s birthday weekend. we actually only slept at cabin one night instead of two that were paid off due to this inconvenience.」

「Big Bear Lake was a great getaway for our much needed family vacation. Our cabin was very cozy and charming. We had all the amenities we needed. Great location. Close to the Lake, hiking, shopping, & dining. 」

「Everything was great except communication with the host. 」

「The house was nice but in need of a few repairs, the jacuzzi was a selling point, however it was non operational.」

「We really enjoyed our trip .The house was very clean amd comfortable.」