2/10 (非常に不満)
yao
カップルで旅行
2025 年 9 月 21 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Aside from its convenient location near the station and Coop, and a bathroom that was reasonably clean, this hotel was a complete disaster. The room floor had dust and hair left behind, showing that even the most basic housekeeping was neglected. Yet the far bigger problem was the staff, who were shockingly unprofessional, uninformed, and inconsistent. Every question produced a different answer, and it quickly became clear that communication and training were nonexistent.
The worst failure was with my confirmed SBB Door to Door luggage service. Before arrival, the hotel had promised to assist. Once I checked in, I was told to “wait until tomorrow.” Over the following days, staff repeatedly contradicted one another: some said they could help, others refused responsibility, and none took ownership. On the final morning, I was told bluntly to leave my luggage in the lobby “at my own risk.” In the end, I was forced to handle everything myself. Even the courier complained that staff denied any knowledge of my request.
This hotel embodies indifference, poor management, and zero accountability. It was one of the worst hotel experiences of my life. I will never return, and I strongly urge others to avoid it.
yao
2025 年 9 月に 2 泊滞在
