「Fantastic hotel. I had a medical emergency during my stay and needed to visit the hospital. The staff and owner were extremely helpful in assisting me with this and allowing me to use the room after I had to return a bit beyond checkout time. Excellent laundry service also.」
「The hotel is beautiful, constructed from sillar stone—a material sourced from the nearby volcano. The building is immaculate, featuring a stunning rooftop with amazing views of the main volcanoes. Our room was very comfortable and clean. However, there is room for improvement in hospitality. While the staff was kind, they could be more proactive—offering assistance with restaurant recommendations, calling a taxi, and similar services. During our stay, my husband tripped on a step and, to avoid...
「The place is great! Wonderful management, services, and spotless place. People are professional, accomodating, smiling and graceful. We wish we had this lodging experience everywhere we travel! The place by itself is an architectural delight inside and outside, and the generous breakfasts on the patio a must to do. Our bedrooms 8 and 10 were quiet and well isolated.
Thank you for making our stay as memorable and easy. Merci!!
Frederic, Christine and Manon」