Find hotels near Ugong Rock, Puerto Princesa from ￥4,247

"The hotel inside and out is very nice. The room we had was nice and clean. The bathroom does need some work. The layout of the shower was terrible because anytime you showered water was everywhere on the floor and your towel mat ends up getting soaked every time. Also the bathroom door would keep banging into the bathroom counter causing a loud noise, also in some parts of the shower there was mold. So updating is needed. Staff is friendly and attentive. Overall I would give this hotel a 7 out of 10 "

"The customer service is off the charts good. Great all around service. I’ll be back in may Thank you"

"Well maintained property. Amazing staff and food options "

"The premises are beautiful and very well maintained. There are multiple pools and a kiddie playroom, which was especially convenient for me traveling with my young son. The journey from the airport to the hotel, however, was extremely challenging for me personally. The road leading to the resort is quite curvy and turbulent, and I experienced severe nausea and vomiting for several hours after arrival. It may be helpful for the hotel to inform guests in advance so those prone to motion sickness can prepare accordingly. I was grateful that the in-house nurse kindly provided medication free of charge. During our stay, I noticed that service operations appeared somewhat strained. Our room was not always cleaned unless we followed up with reception, and restaurant service was slow, with wait times often exceeding one hour per meal. The staff were polite and professional, but seemed overwhelmed by the volume of guests. This is important to consider, particularly when traveling with a hungry toddler. Additionally, there is no nearby convenience store, so guests are largely reliant on the hotel’s food service. On a very positive note, the breakfast buffet was excellent, generous, varied, and of high quality. Overall, the property itself is lovely, but service capacity and access logistics are factors future guests may wish to consider."

"It was so bad we didn’t stay. There was no reception, we had to hunt down someone who would show us a room. No WiFi, no hot water for the shower, and the shower was over the toilet- no separate area. We requested a refund and they refused. "

"Great location close to the underground river. View of the ocean and beach was nice. Breakfast and staff were first class. Transportation and driver met all of our needs and then some."

"Room was clean and well maintained. Staff were very courteous but needs more training on processes and follow-up with situations. Restaurant has a great ambiance and dinner had an add-on entertainment which was great."

"The staff are very good, polite and courteous. The room was spacious and clean. Facilities were good and food was great. Reception was good service and very welcoming. Therapy was great and catering staff were very good. The roof top bar staff member was very good indeed Gabriel and was a pleasure to meet. "

"Clean room,friendly staff who are making my stay just what i wanted. Great food,service, extremely quiet, i can hear only the ocean twenty feet from my bed.they gota rented scooter delivered for me.if thats not enough for you, go back to L.A."