All staff are really good. Reception, restuarant, driver.. everyone friendly and fluently in English.
Cottage is so quite. Costumer as well.. no party! Comfortable to stay.
Also you could make own tour with stuff and driver.. I'd had beautiful tour in Bali. They made me new experience.
About tranceport..
*I'd arrived 0:40am, pass midnight but they picked me up from airport to Ubud.
Breakfast.. they cook for you after order.
I suggest this cottage and let to you know to whom travel first time in yourself.. I was always in safety with them.
The staff are very friendly and helpful, the facilities are dated and need some attention. overall it is in a good location and is quiet,close to everything. The gardens are very nice, but the hotel restaurant is not that good, luckily there are other options close to hand. All being said I would stay there again.