4/10 (不満)
Brandie
小さなお子様連れの家族旅行
2025 年 7 月 1 日
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
We booked a double queen through Expedia because my daughter and grandkids were going to stay and visit family while we were driving back home. Then as checked in found out her family wasn’t going to be able to do as planned. So we were gonna go downstairs and tell them but as we entered the room which we then realized was a one queen bed room received a call saying we have too many guest. Yes we knew that hadn’t had the chance to get down to him to tell him yet as we just walked in as phone rang. And I told him also the room is wrong I booked a double queen he said I had not and I said I’m coming down anyways about the “other” guest we then had and the room. Got my receipt up and down to him he said I was right and gave us a new room and I told him the total of people and asked if I needed to pay a fee and was prepared to if needed. He said no. So he was watching us on a camera which I think it totally weird. And they are updating but it’s not quality updated. Downstairs is very nice when you walk in and the pool looked clean but it rained so we didn’t get to swim. It wasn’t horrible nor was it great. I don’t like being watched like that it’s creepy so I wouldn’t stay again due to that. But otherwise I would have. Definitely not a good area of town I will say.
Brandie
2025 年 6 月に 1 泊滞在