We booked 2 nights here as a special treat for our honeymoon. Sadly the property fell far short of our expectations, given what we paid (8000pesos for B&B - not all-inclusive). While staff were helpful, we encountered a series of frustrating issues:
- No hot water across the hotel. We couldn't shower or use the in-room jacuzzi, which was the very reason we picked this hotel.
- Only 1 pair of slippers given.
- Nobody restocked the fridge after day 1.
- 1 lamp in the room had a broken lightbulb.
- Iron wasn't working. We requested a replacement, waited 30 mins, and nothing came. Later we asked again, and nothing came. We called 15 minutes later, and finally one arrived.
- Bathroom scales were broken.
- They removed the facecloth after day 1, but did not replace it.
Overall, this was a desperately disappointing experience given that we had chosen a special 4* hotel for our honeymoon. Whenever we raised issues with staff, responses were slow. They moved us to a new room at 2130 on day 2, promising "sea view", but it was obviously pitch black! We demand a refund.
Elsewhere, it was unclear where to collect and drop off towels for the pool. This should have been made obvious. Equally, it was unclear whether the drinks in the room fridge were free (they were, it turns out), but it would have been nice to know this.