Hello Masato,thank you very much for your rating and for choosing us, we hope to see you soon!!

Dear Tamara,Thank you very much for sharing your comments of your recent stay. For Kanan is very important to hear your opinion in order to improve the experience for all of our customers. We apologize for any shortcoming ocurred but we assure you, whatever was the case, will be enchanced. Once more thank you very much for your review and we hope we see you soon.

Dear Nanya,Thank you very much for your review of Kanan Tulum. We are delighted to know you have enjoyed your stay and found our treehouse amazing, along with the room amenities and culinary options. We hope we have the opportunity to welcome you back soon.

Dear Karen,Thank you very much for coming once more to Kanan Tulum, we are very happy to know your experience has been amazing as it was the first time. It has been a pleasure for us to welcome you and we hope we can do it again for a third time.

Dear Kanen,It has been a pleasure to have you in our treehouse. We are glad to know you enjoyed our hotel and its amenities. We hope to see you soon.

Dear Adam,Thank you very much for your review of Kanan Tulum. We are delighted to know your experience has been amazing and you had enjoyed your stay with us and the amenities in your room. We really look forward to welcoming you again soon for another great time.

Dear Matthew,Thank you for your review. We are happy to know you had such a great time.We hope to see you soon.

Thank you so much for your review.See you soon

Thank you for your review, Keith! We appreciate your feedback on the Kanan Tulum Hotel. We are very sorry your experience has been affected by the music from the surrounding areas, we wish we can control it, but as you may know, it is a little hard to control it when it is an external situation. On the positive side, we are glad to know you enjoyed our tree house room and the spacious bathtub, the amenities and service from our staff. We hope you had a pleasant stay overall and we wish we have the pleasure to host you in a near future. Best regards.

Dear Efua,For all the Kanan crew has been a pleasure to assist you. We are grateful for your words and the time taken on wirtting your review. See you soon.

Dear Steven,It has been a pleasure for us to have you in our treehouse, we are so happy your stay was nothing but incredible; we look forward to welcoming you in the future.

Dear Douglas, Thank you very much for the time you have taken in writing your feedback. We are thrilled to know your room was up to your liking and you enjoyed it, also the facilities. It will be our pleasure to welcome you again in the near future. Best regards.

Dear Tressa,We thank you for the time taken on wortting your comments. We are very happy to know your experience has been as wonderful as the last time. We are looking forward to welcome you again soon.

Dear Christian,Thank you very much for visiting Kanan Tulum, it has been a pleasure to have you in our treehouse and make your stay unique. We are looking forward to welcome you back in the near future.

Thank you for your review, see you soon!

Thank you for your review, Natasha! We're glad to hear that you had such a great experience at Kanan Tulum Hotel. The seamless check-in and check-out process, along with the spacious and well-designed rooms, definitely made your stay enjoyable. The location in the hotel zone and the various amenities like the daily yoga class and spa were also appreciated. We look forward to welcoming you back in the future!

Thank you so much for sharing your positive experience at Kanan! The balcony must have been a perfect spot to soak in the beauty of the resort. We're thrilled to hear that the staff was friendly, the room was clean, and you enjoyed the unique tub.We hope to see you soon!It's great to know that you found the shuttle service convenient and well-organized, from the personalized sign at the airport to the prompt pickups at the hotel. We appreciate your recommendation and are delighted to hear that Kanan left such a positive impression on you. We look forward to welcoming you back on your next visit

Thank you for your review! We hope to see you soon!

Lamentamos sinceramente que tu experiencia con nuestro servicio no haya sido satisfactoria. Valoramos mucho los comentarios de nuestros clientes, y nos gustaría entender mejor lo que sucedió para poder mejorar. ¿Podrías proporcionarnos más detalles sobre tu experiencia o contactarnos directamente para que podamos abordar tus inquietudes de manera más específica? Apreciamos la oportunidad de corregir cualquier problema y esperamos tener la oportunidad de recuperar tu confianza en el futuro. Gracias por tu retroalimentación.

Querida Yanisleidys, Gracias por tus bellos comentarios y por servir como referencia para los nuevos viajeros.Esperamos verte pronto,

Thank you very much for recommending us and being a reference for other travelers.We’re happy to receive you always, please don’t hesitate to visit us whenever you come to Tulum.

We want to express our gratitude for having chosen our establishment and for taking the time to share your experience. We hope to see you soon!

Your words about our staff are especially heartwarming. We work tirelessly to ensure that every guest feels welcome and cared for in the best way possible. I will pass your comments to the entire team, I'm sure they will be happy to know that they made your stay special.Best regards,

Dear Rosalva,Thank you very much for recommending us and being a reference for other travelers.We’re happy to receive you always, please don’t hesitate to visit us whenever you come to Tulum.Best regards,

We are very happy to read that you enjoyed your stay at Kanan.It has been a pleasure for us to host you and we hope that you will give us the opportunity to have you with us again.

Dear Michael thank you so much for staying with us! It would be amazing to have you again in this Treehouse. Best Regards

Thank you so much for your review,We hope to see you soon

Thank you very much for sharing such wonderful comments. We’re glad to know that you enjoyed each space in the hotel and that you take back memorable memories of your visit to Kanan, thank you for highlighting the quality of our food, but above all for mentioning the beauty of our place.We hope you come back soon and let us pamper you with all the magic of Kanan.

Thank you for your review!We hope to see you soon,

Thank you for your review, come back soon!

On behalf of all the staff members, thank you for your review and we wish you the best.See you soon!

We are very happy to read that you enjoyed your stay at Kanan.It has been a pleasure for us to host you and we hope that you will give us the opportunity to have you with us again.Best regards,

Thank you so much for your review.Best regards.

Dear Carissa Alinat, Thank you very much for taking the time to write your opinion about your stay in Kanan.We would like to sincerely apologize for the poor experience you had with our clothing stain policy. This policy has been established from the beginning to protect all our guests, and always offer them the quality they deserve, with everything impeccable and disinfected.We would like to ensure that we do not charge for all stains, only those that cannot be fixed by our laundry service or that involve hygiene issues such as bodily fluids as in this case. These items should be thrown away due to hygiene checks.We are sure that both you and the rest of the guests appreciate sleeping in clean beds, without visible stains and in good appearance. Regarding the photo you mention, rest assured that we do not do business in this and as you know, when you were notified of the situation, your husband personally came to the room to confirm the aforementioned stain and then proceeded to make the payment. Of the same.Most of our customers agree and we hope you understand the reason for this policy.We are sorry that this situation has been embarrassing, our main goal is to provide satisfaction to our customers. Once again, we appreciate your comments and we will continue to communicate via email.Our best wishes.

Mr. Jeffrey, on behalf of the entire team, thank you very much for your nice comments and we hope you come back soon.Is always a pleasure to host you.Kind regards

Thank you for your review.See you soon,

We are very happy to know that you enjoyed your visit to Kanan and that our staff was attentive at all times. Thank you for highlighting the quality of our service.We hope you come back soon!

We appreciate your review, thank you for share with us, your comment is very important as it helps us improve our service every day.Thank you again for your comments and we will take care of solving your concerns.Best regards.

Thanks for the feedback. We will take care of solving your concerns. We hope you come back soon and let us pamper you with all the magic of Kanan.Best regards

On behalf of all of the team Kanan, thank you very much for taking the time to share your experience.See you soon,

On behalf of all of the team Kanan, thank you very much for taking the time to share your experience.See you soon,

On behalf of all of the team Kanan, thank you very much for taking the time to share your experience.See you soon,

On behalf of all of the team Kanan, thank you very much for taking the time to share your experience.See you soon,

On behalf of all of the team Kanan, thank you very much for taking the time to share your experience.See you soon,

On behalf of all of the team Kanan, thank you very much for taking the time to share your experience.See you soon,

Thanks for staying with us. We appreciate your feedback!

Thank you for your review. We are sorry about the inconvenience during your stay. Your comment is very important as it helps us improve our service every day.

Thank you very much for sharing such wonderful comments. We’re glad to know that you enjoyed each space in the hotel and that you take back memorable memories of your visit to Kanan, thank you for highlighting the quality of our food and beverages, but above all for mentioning the quality of our service.We hope you come back soon and let us pamper you with all the magic of Kanan.

On behalf of all the staff members, thank you again and we wish you the best.See you soon!

We are happy to hear that you have had a wonderful vacation with us in Kanan.Come back soon!