Microwave did not work, ran out of towels, toilet paper, room was not cleaned, didn’t have hot water for a whole day, kids pool is supposed to be “heated” it was cold, this place needs a lot of remodeling. The lady at the front desk at night seemed pissed of i asked her a question about my account. The only good thing about this hotel is a lady named Kayla. She was very helpful she needs to work at a resort that will appreciate her. Not this dump. Stay away from this place
宿泊されたお客様
2020 年 1 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
宿泊されたお客様
2020 年 3 月 15 日
気になった点 : 設備とサービス、施設のコンディションと設備
The elevators were broke and we had to wait for 20 mins to get to our room or to get down from our room as it was overcrowded and limited to one slow elevator for the whole hotel, our AC was broke in our room when we called the front desk for fix or a fan they said they would call back and never did, I was also charged an unauthorized 107.33 by the hotel that I am still waiting on return. Not happy!
宿泊されたお客様
2020 年 3 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Tasha
2020 年 3 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our stay was good our check in was not they didn’t get my reservation from hotels.com but they matched the price there were a couple features of the pool that didn’t work but the kids still loved it my only real complaint is They didn’t have an included breakfast
Tasha
2020 年 3 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2020 年 3 月 12 日
良かった点 : スタッフとサービス
Had a pool for the kids------ extremely over crowded and very loud in pool area. Probably won't go back
宿泊されたお客様
2020 年 3 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2020 年 2 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First room had bugs and then you gave me a different one which was fine.
宿泊されたお客様
2020 年 2 月に 5 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Ashley
2020 年 2 月 24 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Booked this hotel for use of pool facilities for my sons 6th birthday. Arrived at hotel staff was friendly and check in was easy. Went to elevator to go up to the rooms and seen the pool facilities were undergoing renovation. Got up to the room and the beds were like rocks. Have stayed in this hotel before and the beds weren’t bad however in this particular room they were horrible. Decided to book elsewhere we were in the room long enough to book another hotel. The room was clean however and it is understandable things need renovation just wish I would have known that prior to booking.
Ashley
2020 年 2 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Stephanie
2020 年 2 月 23 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not good!
The first room we were given it took 5 flushes to flush the toilet and one if the bathroom lights was burned out. I called down to ask for a light bulb and 30 minutes went down to the desk to ask for one and was told engineering had to change it. After telling them about the toilet they offered another room. The second room was not very clean. The bathmat was wadded up beside the toilet and the bathroom and room floor did not appear to be swept. Lastly the air conditioner did not get cool until sometime in the middle of the night. Overall it was not a good hotel experience.
Stephanie
2020 年 2 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Ronald
2020 年 2 月 17 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Worst ever
way over priced, rooms not clean and way out of date, key card didn't work, Toilet seat was so wrong and nasty looking
Ronald
2020 年 2 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
宿泊されたお客様
2020 年 2 月 15 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff was very accommodating and helpful, and the breakfast was good however we had some issues... The pool was being renovated, which we would have known if we had read the fine print while booking, the room was not very clean, microwaves cord wasnt even long enough to be plugged in, and blowdryer was actually sticky
宿泊されたお客様
2020 年 2 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2020 年 1 月 20 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
More positives than negatives
Check in was easy, the staff was pleasant. Overall the hotel was clean and nice. The buffet breakfast was set up nice with a good variety of food. The younger kids loved the indoor pool! They had small slides and the water was shallow. The nightly rate that we got was a good price. The only negative thing was when you got off the elevator there was a musty smell. When we opened the room door, there was a smell in there too. Once in the room for a little while, you didn’t notice it as much.
宿泊されたお客様
2020 年 1 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
PERRY
2020 年 1 月 20 日
気になった点 : スタッフとサービス
Room keys would not work. Was a long way from the desk and had to go back several times. Finally had to get maintenance up there, and then management to be able to get into the room. This happened more than once. Also, stayed 2 nights and purchased breakfast with the room rate. Had to go back to the desk both times because they said we did not receive the breakfast with the room. I had the receipt showing my room came with breakfast.
PERRY
2020 年 1 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Stephen
2020 年 1 月 20 日
良かった点 : 清潔度、客室の快適度
Ok not great
Major key issues, Heat would not get hot, no extra blankets
Stephen
2020 年 1 月に 3 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2020 年 1 月 19 日
良かった点 : スタッフとサービス
Very mediocre facility; way overpriced. Decor is outdated and heat/air doesn’t work properly.
宿泊されたお客様
2020 年 1 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2020 年 1 月 19 日
良かった点 : 清潔度、スタッ フとサービス、施設のコンディションと設備
Check in time is 3pm but it was after 4pm before rooms were ready, & no offer of any accommodation. This put us behind because we had somewhere to be. The breakfast buffet was disappointing.
宿泊されたお客様
2020 年 1 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2020 年 1 月 7 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disappointed
There was so much moisture inside on the curtains it was starting to mold. Along with the ceiling in the bathroom. And anytime we left and came back we had to get our key re scanned. This included midnight after the races every single night. And nothing was offered for the inconvience. We were told each time it was fixed. each night we would get to the 7th floor all the way to the end of the hall and neither key would work.
宿泊されたお客様
2019 年 12 月に 6 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Michael
2020 年 1 月 6 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tv remote battery cover broken , bulb in lamp out, illegals only cleaned room 1 time in 4 days and no speak english
Michael
2020 年 1 月に 4 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Jason
2020 年 1 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Front desk was helpful when needed. Had no problems and easy to find hotel