The unit was great. Clean and well maintained. Sonoran Suites, however, was not very good in communication. I had to contact them to find out if they received the required up-front information. When we arrived, the TV and wi-fi were not working. I called and left a message and never received a call back. I left an initial review on Hotels.com about the disappointment in the lack of wi-fi which received a response saying it would be taken care of directly. Never happened. We wanted the location which was close to our son and his family. We were busy most of the time and used the property's computer room when we had to get online. It just would have been nice to pop on the TV when we had some down time. Overall, due to the lack of response, I would not rent through this company again.
Kenneth
2018 年 6 月に 3 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2018 年 7 月 9 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
We arrived just after 3pm and found the a.c. turned off. Not nice on a 109 degree tucson day. We also found that the internet and tv were not hooked up.
I emailed the person handling at Sonoran Suites and no response. I called and the person tol me that his manager contacted XFINITY and that service should be retored in 2 hiurs. It wasnt. I asked them to have the manager call me, they didnt. We chose to leave this place and tequested they not charge us for the stay after the poor service we recieved.they emailed me three hours later stating that they would charge me because service was restored.this was more than 5 hours after we checked in and nearly three hours after i asked for the manager to call me.ver poor customer service, we will not make theis mistsake again!
宿泊されたお客様
2018 年 7 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 6 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very Nice Time!!
We loved our condo here. We will definitely stay here again
宿泊されたお客様
2018 年 2 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 6 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thanks again!!
Fantastic staff at Sonran Suites! I have never experienced such excellent customer service as our family received from them! The property is amazing and we have a wonderful experience. Will be going back to see them in the future!
宿泊されたお客様
2018 年 1 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 6 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Location is away from down town Tucson, very nice. It was very quiet. Parking is confusing since it is an actual apartment complex. Cable was out but called and they fixed it right away. I would stay there again. We only stayed one night but for several days to week, would be perfect.
宿泊されたお客様
2018 年 6 月に 1 泊滞在
8/10 (良い)
Brian
2018 年 5 月 3 日
良かった点 : 清潔度、客室の快適度
Ended up being a condo (I thought was Hotel and check in closed at 5pm so I had to call... then go onto Url and register and agree to use conditions and submit. Then got unit # and lockbox code. Very cumbersome after driving 10 hours and wanting to just settle in. Nice enough condo and price okay. Had I know at time of booking... i’d Have gotten a standard hotel.
Brian
10/10 (非常に良い)
Vern B.、Tucson, AZ
2018 年 4 月 23 日
Great family home
Stayed here with our son and daughter in law. Beautiful home, very comfortable in a good location. Company is very organized and professional
Vern B.
2018 年 4 月に 1 泊滞在
6/10 (普通)
Francisco G.、Hermosillo
2018 年 4 月 16 日
Obsolete equipments, appliances and facilities
- The city area is fine, the condo dimensions as well. The furniture, passable.
- The two bathrooms facilities, a real shame: incredibly obsolete and malfunctioning (bath tub and shower).
- The TV sets: just two of the flat-screen type (one medium-sized in the living room and one small in the master bedroom); and in a secondary bedroom, one that you would have to travel back in time to the late 1980s in order to buy a new one.
- Parking: only in uncovered spaces, which is discourteous to the rent payer. Maybe fine for visitors.
Francisco G.
2018 年 3 月に 2 泊滞在
8/10 (良い)
corky、phx az.
2018 年 3 月 15 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Not a spot to show up after dark
A nice stay comfortable but no hotel staff to ask quesions a lot of figuaring out what is going on by your self. . Kind of some of the future of travel would compeat with air bb well. If you are comming in late a conventional hotel is better you can be told what is going on and ask questions. We had a lot of our stuff planed so went well.