Hotels.com took booking. 2 days later The Accommodation rang me direct to advise they were closing the weekend I was due to stay.
Contacted Hotels.com and after several connection issues with an out of UK contact centre was unable to find alternative. Bit hacked off as was advised my refund would take 7-10 days to process. Should have been immediate if out of my control. Found another booking privately. Hotels.com still asking me how my stay was!!!
Susie
2023 年 3 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2023 年 3 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Inadequate accommodation
This is a very run down establishment and does not match the details provided . Rooms are not ensuite, carpets and other areas are old and dirty. There is a strong smell of smoke pervading the place - indeed the landlady was smoking downstairs while we were having breakfast. The bar was closed before 9.00pm - no customers apparently. The bed was comfortable but the towels were threadbare. The shower room provided was down a dingy corridor, contained cleaning equipment and had an extremely weak shower.
宿泊されたお客様
2023 年 3 月に 1 泊滞在
4/10 (不満)
Derek
2023 年 2 月 16 日
気になった点 : 施設のコンディションと設備
One night only!
At £55 it was pretty reasonable I suppose, but I'm glad it was 'one night only'.
I thought I had room with a bath, but the bath/ shower/ toilet was down the corridor. No cold runing water in the sink, tv didn't work in the bedroom, kettle wouldn't fit under tap (hot tap) for drinks. Limited menu for meals, unlike on the website. Breakfast only cereal and toast.
Bed comfy, and room clean, but pub is clearly being run on a shoestring
Derek
2023 年 2 月に 1 泊滞在
2/10 (非常に不満)
H L
出張
2023 年 1 月 14 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible
Well got into the room the T.V did not work there was urine on the toilet seat hairs on the bathroom tiles the door to the room looked like it had been kicked in several times just generally dirty throughout there was steps by the window so you could smoke out the window the land lady at breakfast walking around with a cigarette in her mouth I was given an ashtray well a jug in which milk served in at breakfast had scrambled eggs the fist day as no bacon available just floating in water the second day had the full English that was not that nice either only stayed the second night as already paid was given a mop bucket to flush toilet with it is the worst place I have ever stayed could not wait to get out
H L
2023 年 1 月に 2 泊滞在
2/10 (非常に不満)
David
出張
2022 年 9 月 24 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
We booked a 3 night stay and there was no restaurant available which we was not advised about prior to booking
We booked also as it seemed to have sports channels but didn’t have that either
Breakfast was a “continental” only due to lack of chef but even that was very poor
Have to say the guy behind the bar was very helpful and polite….
David
2022 年 9 月に 3 泊滞在
6/10 (普通)
宿泊されたお客様
出張
2022 年 7 月 22 日
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
Very disappointing - not recommended.
Staff were great, but rooms very dated and cleanliness also poor - particularly in the en-suite shower and toilet. The room did not get remade or replenished with coffee/tea/milk at all during my stay. The room was on the front of the building so unacceptably noisy due to outside drinking (every night) and a surprisingly busy road.
The breakfast was very basic (boxes of cereal, whole fruit, toast, fruit juices) with the option to upgrade to a cooked breakfast for £5 - so the advertised 'free breakfast' is very misleading. The evening meals were very good value for money however!
宿泊されたお客様
2022 年 7 月に 3 泊滞在
2/10 (非常に不満)
Esther
2022 年 6 月 20 日
Esther
2022 年 6 月に 2 泊滞在
6/10 (普通)
宿泊されたお客様
2022 年 6 月 13 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Served a purpose
Staff very friendly. Rooms were not very inviting. No soap in bathroom . Everything needed a good clean really. And room very smoky from customers down below.
宿泊されたお客様
2022 年 6 月に 1 泊滞在
10/10 (非常に良い)
karl
出張
2022 年 6 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great experience
I was hosting at The Hall for Cornwall in Truro which was a 15min drive away. The pub was in a little village called Chacewater and there was a convenient store and fish and chips shop. I was allowed to eat the takeaway in the pub as they had stopped serving food. The room was clear and tidy.
I must say the staff and locals were friendly and had a wonderful stay.
karl
2022 年 5 月に 1 泊滞在
8/10 (良い)
John
出張
2022 年 4 月 28 日
良かった点 : スタッフとサービス、客室の快適度
Clean and comfortable
The room was clean and comfortable. The pub had changed landlord this week so new people settling in. Food stopped at 7pm. Chip shop wasn’t good and only shop also closed at 7pm. But that is not the King’s Heads fault just the local customer demand.