Upon arrival I called the management company to advise that the downstairs bathroom handle was broken, it didn't open from the inside, so we couldn't use it without leaving the door cracked! A very kind maintenance person called me back and said someone would come in the morning. Nobody called or followed up after that, we were there 4 days. The reason we won't be back, the cabin is dirty. There is dust on most surfaces and mice poop scattered about, including the kitchen. I have photos I will share with management. I moved the ottoman and there was like a years worth of crumbs under it, gross! The cabin is in a great location and is a good size for family but it's dirty. The TV in the living room (right when you enter the cabin) hangs super low, like not even 2 feet off the ground. This was super odd to us, if you have little kids, it would be impossible to keep them from putting their hands on it. Our annual Truckee trip won't be spent here, unfortunately.