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ナケロ トレジャーアイランド リゾート＆スパの口コミ

3.5 out of 5
ナケロ トレジャーアイランド リゾート＆スパ
Mamanuca Islands, Treasure Island

口コミ

8.0

とても良い

評価 10 - 408 件の口コミ中 160 件が非常に良い" "
評価 8 - 408 件の口コミ中 152 件が良い" "
評価 6 - 408 件の口コミ中 39 件が普通" "
評価 4 - 408 件の口コミ中 31 件が不満" "
評価 2 - 408 件の口コミ中 26 件が非常に不満" "

8.2/10

清潔度

8.6/10

スタッフとサービス

6.8/10

設備とサービス

7.4/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

8/10 (良い)

Hiroaki

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
夜のショーが本格的でとても面白かった。
2023 年 10 月に 2 泊滞在
RMからの返信 (投稿日 : 2023 年 10 月 11 日)
Bula Vinaka Thank you for your complimentsWe look forward to your returning.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 12 月に 2 泊滞在
RMからの返信 (投稿日 : 2020 年 1 月 20 日)
Bula Vinaka and greetings from Treasure. Thank you for your comments . We will let staff know

10/10 (非常に良い)

AYUMI

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 6 泊滞在
.からの返信 (投稿日 : 2019 年 9 月 11 日)
thank you

10/10 (非常に良い)

Hidetaka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 1 月に 2 泊滞在

2/10 (非常に不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
到着時から最悪でした。 お迎えを予約してたのに置いていかれ次の人達が来るまで待ってと言われ文句を言ったら何とか船を出してもらいホテルへ到着。 部屋はゴキブリだらけで初日から帰りたくなりました。いくつか他の国のコテージに泊まった事はありますがゴキブリだらけなコテージは初めてでした。 ご飯もとにかく不味い。お水を頼んでも運ばれて来るのに最低でも15分はかかる。。 シャークダイビングを申し込んだのにアホなスタッフの手違いで行けず最悪でした。 ホテルスタッフはフレンドリーで感じはとても良く、海もなかなか綺麗でした。それ以外は最悪で二度と泊まりたくありません。
2018 年 12 月に 4 泊滞在

8/10 (良い)

James Kazumori

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Good cost performance
The staffs were very friendly and we experienced the "Fijian hospitality" both good and bad. comparing to other resorts, the cost performance ratio is very good. The beach is super beautiful. Dive shop is very easy to use. the food needs some improvement, and restaurant and all is quite expensive, so you should purchase water, beer, cup-noodles, snacks in the mainland. we stayed in 3 hotels in our stay, and this one was the best. If you don't require fancy rooms or anything, and just want to relax, enjoy the beach, this is the place.
2018 年 8 月に 3 泊滞在

2/10 (非常に不満)

NAGAYOSHI、JP

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
何で評価が高いのか疑問
隣接するリゾート（マナ島）と比較して、全くアドバンテージを感じる点がなかった。唯一音楽を演奏する人がとても上手で親近感を感じたが、残念ながら能力を発揮する場所に無い感じする。正直ここのリゾートには勿体ないと思った。施設面の維持管理もかなり中途半端な印象。なぜこんなにいい評価4.1を得ているのかは全く以て不明であった。料金と施設提供サービスがあまりにもアンバランス。今まで評価に疑問を持った事は無かったが、今回は少し気分が悪かった。ナンディの某人にも次にフィジーに来た時は、ここに行く必要は無いといわれる始末でした。（自分でもそう感じてはいましたが）クレジットカード支払いのチャージも3.5パーセント上乗せと隣接よりもかなり高いです。

8/10 (良い)

Y&H、JAPAN

良かった点 : スタッフとサービス
アイランドブレに１泊しました。 スタッフがみなフレンドリーかつ親切であり、気持ちよく滞在できました。日本語がわかるスタッフも紹介していただき、心強かったです。 食事はビュッフェで美味しかったですが、内容のわりに高価でした。 また、離島なので仕方ないことなのでしょうが、夜中に断水するというアクシデントがありました。
ビーチ
アイランド　ブレ
部屋の中
夕陽

8/10 (良い)

わかば、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
とてもリラックスできました
まず、ひとつの小さな島であることがとてもよかったです。一周しても１０分くらいでしょうか？ 朝おきて、部屋からすぐのビーチで日の出を見て、朝食後少し休んでから、ホテルの目の前の海でシュノーケルしたりゆっくりしたりして、ランチ、またビーチや海で楽しむ。夜には満点の星空を眺める。流れ星も見れました。 子供はキッズクラブで預かってくれ、子供たちもとっても楽しくて、自分からキッズクラブに行く、というほど。４才から１２才の子まで、みんな楽しめたようです。 また景色が最高でした。それだけで来たかいがあったと思いました。 海も、ビーチから少し泳げばたくさんのお魚たちに出会え、サンゴもいっぱい見れました。少しだけどクマノミみたいなのもいました。エイみたいなのも見ました。 子供たちもシュノーケルを楽しめました。 ずっといたい、と思えるほど、よかったです。 年末年始に行ったのですが、雨は夕方に一度だけザーっと降っただけでしたそしてすぐにやみました。そのあとは、ダブルレインボーが見れました。 カウントダウンの花火もありましたが、うちは子供たちもいるので部屋に戻っていてホテルで打ち上げた花火はほとんど見れませんでした。しかし、ビーチに出てみると、あちこちの島や、ビチレブ島で花火が上がっているのが遠くに見えておもしろかったです。 スタッフはいつでも「ブラ」と声をかけてきてくれます。全体にのんびりしていて、部屋の移動、確認など、不備に対していくつかお願いしても１つずつしかしてもらえないのでそのたびにこちらから声をかけなくてはならないこと、また、内線電話がないのでいちいちレセプションまで行くのが、ちょうど遠い場所の部屋だったので面倒であったこと、などといったことはありますが、彼らに全く悪気がなさそうなこと、お願いすれば１つのことだけは動いてもらえるので、あまり気になりませんでした。 逆に、自分はこれまで何を急いでいたのだろうって思えるほどで、なんだか人生観が変わってしまうくらいでした。 食事もわりとおいしかったですが、高かったです。 部屋はきれいで快適でした。６人家族ですがコネクティングルームが使えたのでよかったです。どの部屋でもビーチまですぐです。 オーストラリア人が多かったようです。フレンドリーでとても親切にしてくれました。 日本からの移動時間を考えると大変ですが、私も子供たちもまた行きたいと思っています。

2/10 (非常に不満)

Kynan

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
it was okay, soo boring
2024 年 1 月に 2 泊滞在
rmからの返信 (投稿日 : 2024 年 3 月 24 日)
Bula VinakaThank you for staying with us .I see you booked only for 2 nights and found it boring with with total of 30 guests on an Island Resort.So sorry to hear that.

2/10 (非常に不満)

Henrik

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 6 泊滞在

8/10 (良い)

Sophie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Stunning location, Liz was excellent in Kids Club. We think this island could be amazing with some more training of staff and a better menu. We stayed 5 days and got quite sick of eating the same menu every day.
2023 年 10 月に 5 泊滞在

10/10 (非常に良い)

Paul、North Vancouver

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An island you can circumnavigate in 15 mins, your own bure on the beach, white sand, blue water, snorkelling, diving, friendly people and good food. What else do you want.
2023 年 10 月に 4 泊滞在
RMからの返信 (投稿日 : 2023 年 10 月 20 日)
Bula Vinaka Paul.Greetings from Nakelo Treasure island ResortThank you for staying with us and for the kind compliments.We are happy that you enjoyed your stay and look forward to your returning

8/10 (良い)

Nadine

2023 年 9 月に 7 泊滞在

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
RMからの返信 (投稿日 : 2023 年 10 月 14 日)
Bula Vinaka Greetings from Nakelo TreasureIsland Resort.Thank you for staying with us and for your compliments.We will continue to work on the areas raised.We look forward toy our return.Vinaka

8/10 (良い)

Hannah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort was clean, though could do with some work/better care in some areas such as the mini golf & tennis court. Our Bure was spacious and right on the beach. The hotel had decorated it beautifully for our honeymoon. Snorkel equipment and kayaks to rent for free everyday. Can go out fish feeding every morning and have the opportunity to jump off the boat and snorkel around, or back to shore if you fancy! I did this and it was incredible. There is a turtle sanctuary on the island, tiny baby turtles which are fed every morning and cared for. The staff are friendly and laid back. We had a lovely snorkelling experience organised by Wassy, with Bill and Nathan, they were kind and accommodating. One of the highlights of our stay was our Teppenyaki night. Book this a day or so in advance, it’s $100pp, but really worth doing…it’s the only decent food we had… our chef, Biss and waiter, Stephen, were accommodating, fun and professional. Gave us an excellent experience. Unfortunately the one big negative (which was saved slightly by above experience) was the food. Breakfast is basic. Get there early or it’s all pretty bad. Asked for Soy milk which was curdled. Food menu isn’t bad for variety or price however terrible quality, with even the most basic of dishes being pretty bad. We had just 1 decent meal from the menu in our 3 days there. Such a shame as the resort is beautiful and still Fiji owned. Hope the food improves and then we will be back!
RMからの返信 (投稿日 : 2023 年 10 月 11 日)
Bula Vinaka HannahGreetings from Nakel;o Treasure Island Resort.Thank you for your compliments and also for the critics which we have taken on with great respect and will be working on it to improve the issues brought to light.We will ensure that on your next visit Food QUALITY has improved tremendously.

8/10 (良い)

Elizabeth

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful island, great for families.
2023 年 9 月に 5 泊滞在
RMからの返信 (投稿日 : 2023 年 10 月 11 日)
Bula Vinaka ElizabethGreetings from Nakelo Treasure Island resortThank you for the compliments.We look forward to your returning

8/10 (良い)

Phillippa

良かった点 : 清潔度
2023 年 9 月に 4 泊滞在
RMからの返信 (投稿日 : 2023 年 10 月 11 日)
Bula Vinaka and thank you for your compliments and critics.We will definitley look into have these taken care of.We look forward to your returning.

10/10 (非常に良い)

Thomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Picturesque beach and snorkeling
Awesome beaches snorkeling and friendly staff. A wonderful place for a quiet family beach trip. Best snorkeling around.
2023 年 9 月に 3 泊滞在
RM からの返信 (投稿日 : 2023 年 10 月 5 日)
Bula Vinaka Thomas. Greetings from Nakelo Treasure Resort.Thank you for your compliments.We look forward to your return.Vinaka Vakelevu(Thank You Very Much)

2/10 (非常に不満)

D

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Horrible location if you’re visiting Fiji for vacation. Go somewhere else. It’s run down and like a rustic summer camp place. The beach is nice but the reef is dead. Get the Yasawa flyer and go to the islands where the reef is alive. Flies and bad food. The buffet was dry and cold for $60 fjd. The staff forgot to book outings for several people. I asked some Australians if they thought it was run down or if I was being a picky American. They said even their kids were shocked that their vacation place was so run down. Go to islands away from Nadi. Even Serenity island is filled with flies and the service is slow. The view from the ocean bure is nice, but not worth $400 usd when you can the same view two hours by boat on a living reef without flies for $100 usd.
2023 年 10 月に 2 泊滞在
RMからの返信 (投稿日 : 2023 年 10 月 11 日)
Bula Vinaka Thank you for your comments.We have taken them on board and will be working to improve on them.

10/10 (非常に良い)

Dianne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The perfect holiday destination for our family! Location and activities were excellent and so were the staff. Food was very good too. The property and facilities were not five-star but that was not what we were after. An authentic Fiji island experience and people we will remember for a lifetime.
2023 年 9 月に 6 泊滞在
RMからの返信 (投稿日 : 2023 年 9 月 22 日)
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thank you for your kind compliments.I will share your comments with the HODs and we are happy to learn you enjoyed the holidays.We look forward to your return.

8/10 (良い)

Kirsten

家族旅行
良かった点 : 清潔度、スタッフとサービス
Kids club great. Pool great. Staff lovely but food really needs work. Breakfast good but other meals not great.
2023 年 9 月に 3 泊滞在
RM からの返信 (投稿日 : 2023 年 9 月 21 日)
Bula and greetings from nakelo Treasure Island Resort.Thank you for your compliments.I will share this with the HODs and staff .Yes we will relook at the food area.It is great to know you enjoyed your stay.We look forward to your returning.

10/10 (非常に良い)

Brent

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 6 泊滞在
RM からの返信 (投稿日 : 2023 年 9 月 18 日)
Bula Vinaka BRentThank you for the compliments greatly appreciated.Happy to learn we met your expectations.Looking forward to your returning.

10/10 (非常に良い)

Robert William

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location with friendly, helpful staff
2023 年 9 月に 1 泊滞在
RM からの返信 (投稿日 : 2023 年 9 月 17 日)
Bula Vinaka Robert.Thank you for your compliments. We llok forward to your returning.

10/10 (非常に良い)

Robert William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fabulous location and friendly staff
2023 年 9 月に 3 泊滞在
RMからの返信 (投稿日 : 2023 年 9 月 17 日)
Bula VInaka and greetings from Nakelo Treasure island Resort.We are happy that you enjoyed your stay and look forward to your returning.

10/10 (非常に良い)

ARLINA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay here
We treasured every moment of our stay. Bure was spacious and clean with both AC and a ceiling fan. Bed was comfortable. Ocean view just gorgeous. All staff were kind and welcoming. We had one of the best massages ever. We were always greeted with smiles. Many activities planned daily. Island is beautiful.
Sunrise
2023 年 8 月に 3 泊滞在
RMからの返信 (投稿日 : 2023 年 9 月 1 日)
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thank you for your compliments on the hotel and the staff.It was a pleasure having you with us.We sincerely look forward to your return.

2/10 (非常に不満)

Rajneel

2023 年 8 月に 2 泊滞在
rmからの返信 (投稿日 : 2023 年 9 月 17 日)
Bula Vinaka RajneelSorry to learn that you we didnot meet your expectations.We will attend to your comments. and improve on them.

10/10 (非常に良い)

Patrycja

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 10 泊滞在
RMからの返信 (投稿日 : 2023 年 8 月 24 日)
Bula and greetings Patrycja Thank you for your compliments.We are very happy that made you holiday worthwhile.Look forward to your return

4/10 (不満)

Kai Yin

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 2 泊滞在
RMからの返信 (投稿日 : 2023 年 8 月 25 日)
Bula Kai Yin.Thnak you for your comments.Greatly appreciatedWe will work on them.

8/10 (良い)

Shelley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great for snorkeling, enjoyed jumping off the boat for the daily fish feeding and snorkeling back most days. Service around the island was great but slow at the restaurant and food wasn’t that good. Peaceful and amazing view from our room.
2023 年 8 月に 4 泊滞在
RMからの返信 (投稿日 : 2023 年 8 月 25 日)
Bula Vinaka ShelleyThank you for staying withus.Thank you for the comments .We greatly appreciate it as it helps us to uplift where we have fallen short.We look forward to your retrn.

8/10 (良い)

Andrew John Frederick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
A great resort if you are traveling with a young family. We were there with teens and despite the endless snorkeling they were ready for a new adventure after day 3. 7 days were too long in hindsight but we did settle into a comfortable routine. Potentially not a great place to stay if you have food allergies. I am celiac and I really struggled to get a meal options. The buffet did have vegetable options but not much protein options and I found it difficult to convey how desperate I was just to have a decent meal every couple of days. I did take a small toaster and GF bread with me and was so thankful that I did. The snorkeling is good and if you swim out to the reef drop off you will see some stunning coral, fish, sea creatures. We saw a turtle one day and a large reef shark another day. Tennis and mini golf are free to use whenever, and so are the Islands kayaks. My teenage daughter and I did most of the activities (basket weaving, crab racing, coconut picking, lei making, sulu tying etc). The resort activities staff are really good at getting people organized and making it fun. We partook in the 1/2 price happy hour each night and even joined the cocktail making class. The island is a beeeding home to a local turtle and the island has a sanctuary for hatchlings to ensure they will survive when released. We also enjoyed local red headed parrots, large fruit bats, the odd gecko and skink and the flightless banded rail (birds)
2023 年 8 月に 7 泊滞在
RM からの返信 (投稿日 : 2023 年 8 月 17 日)
Bula Vinaka Greetings from Nakelo Treasure Island Resort.Thank you for your comments.My sincere apologies in our not meeting your dietry requirements. We hope that this will not stop you from returning to spend your holidays again in future. Vinaka

8/10 (良い)

kirsty

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice small Island, beautiful beach ans water. Activities and food were expensive and half the island got food poisoning. Was expensive to get boat transfers to and from the island, as not included in hotel prices.
2023 年 8 月に 4 泊滞在
RM からの返信 (投稿日 : 2023 年 8 月 15 日)
Bula and greetings from Nakelo Treasure Island Resort.Thank you for your comments.I believe you listened to much to your friend a cple who kept asking guests if they were sick and if so it was from the food.her baby was sick and it was her fault for drinking alcohol and feeding her baby at the same time and when spoken too by the nurse she said its ok as its normal in australia. If the guests in the hotel suffered from food poisoning we would have to close the Resort especially as you say half the Island which meant around 100 guests.Our nurse didnot attend to any food poisoning issue except for 1 guest who claimed he was sick from eating something which he is allergic too.However the nurse attended to him and within 4 hrs he was back on his feet.Constructive criticism is good and we accept them as we also learn from it but dont lie about such things as FOOD Poisoning.

2/10 (非常に不満)

Rema

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2023 年 8 月に 5 泊滞在
RM からの返信 (投稿日 : 2023 年 8 月 15 日)
Bula Rema Greetings from Nakelo Treasure Island Resort.Unfortunately I am not able to replyto your comments as I am not able to open it at all.However thank you for staying with us.We hope you will return in the near future.

10/10 (非常に良い)

Nicholas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Had a very relaxing enjoyable stay in July, highlights being the fabulous beach, excellent snorkelling and fab massages at the spa. A very relaxed resort with fantastic staff who epitomise Fijian friendliness. Manager Henry is great and his obvious “lead by example” leadership showing through in the way the staff operate. The rooms are comfortable and well serviced daily. There are daily activities for old & young. The island breeds Hawksbill Turtles and iguana’s and there is lots of colourful birdlife, as well as fruit bats. Great cocktails at Happy Hour which don't skimp on the important part! The food was good “pub grub” type meals with a local flavour to them and the Teppanyaki dinner option is great fun. (Some reviews unfairly bag the food). Waiting staff Millie and Atelini deserve a special mention. The kitchen team were great when we caught a fish and served up a delicious dinner of kokoda and grilled fish steaks for 6 of us. Yes, the resort infrastructure has seen better days but there are upgrades happening and it doesn’t pretend to be anything higher than its 3.5 star rating. If you want 5 star then pay for it and go somewhere else rather than expecting it at this resort. Good value for money and $4000 cheaper (over a week) than a 5 star island resort. A fab week of sun, snorkelling, reading, smiles, laughs, relaxation and friendly banter with staff and other guests alike. We will always remember our week at Treasure island and will be back again in the future!
2023 年 7 月に 7 泊滞在
RM からの返信 (投稿日 : 2023 年 8 月 13 日)
Bula and greetings from Nakelo Treasure Island Resort.Thank you sincerely for your compliments.We will surely menrtion the 2 ladies names in the staff meeting this week for their service.Glad you enjoyed the local fish which you caught.Looking forward to your return to see the changes.Vinaka

2/10 (非常に不満)

Mitch

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the worst places we have stayed. Left two days early and should have left the day we arrived! The staff are warm and friendly, the room was clean and well appointed. The reef for snorkeling is beautiful and a calm beach for the kids but that’s about all the positives I could possibly find. The food is on the verge of being not even consumable for animals. My husband got violently I’ll on day two after having the seafood. Good service was terribly slow. Often food arrived cold and undercooked. I think the French fries that came with my sons order were never cooked and just served frozen. Like I stated we left two days early without requesting a refund. Management clearly doesn’t care if their resort closes. They say they are working on it but clearly with as many bad reviews for over a year they don’t care. We were not the only ones to leave early in fact on the boat ride home everyone was leaving early and totally disappointed and disgusted at the conditions of what should have been a fantastic holiday.
RM からの返信 (投稿日 : 2023 年 8 月 13 日)
Bula Vinaka and thank you for your comments.Your husband was attended to by the nurse and she said it was an alergic reaction to which he agreed as he was allergic to some seafood.

10/10 (非常に良い)

Jacqualyn、Leadville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic small tropical resort island perfect for any travelers. We were a family of 4 with teenage boys. The water sports included snorkeling, kayaking, paddle boarding, and others. Tennis and mini golf were daily fun competitions. We were so glad we made reservations for the special tempenyaki dinner on the slow Monday night it is a must do!!! Also they have fire dancing on Saturday night which was awesome to see. So many daily activities that every day was a different fun experience.
2023 年 7 月に 6 泊滞在
RM からの返信 (投稿日 : 2023 年 8 月 13 日)
Bula Vinaka Thank you for your compliments.We are glad you enjoyed your holidays with usWe look forward to your return in the future.Vinaka

6/10 (普通)

Carlos

家族旅行
I am a New Yorker and well-travelled, but this was my first trip to Fiji. This resort reminded me of the Bahamas 30 years ago. The place is very family friendly and if you have children 7 to 12 they will love running around the island. It is super safe. Many nice Aussie families with lovely children. The beach is gorgeous. The rooms are what they are, but the shower pressure is good. The over all grounds are nice and they rack the leaves everyday with lots of hammocks and views of the ocean. Very relaxing. We stayed for 6 nights which was plenty. The food is REALLT mediocre, which after reading the reviews is what I expected. Basically, you try to figure out what to eat as best you can so you don't starve. Most of it is pretty bad. Service is terrible at meal times. We waited 2 hours for am omelette one morning and when it showed up it was scrabble eggs. I wish they would just let me into the kitchen. LOL. Recreation: There were two jet skies neither worked and were old. There was a jet ski group I saw go out that was guided that came from somewhere else. So there is some sort of guided jet ski experience you can arrange. I arranged for a boat to take us to Cloud 9, the floating bar (a super fun thing to do) but they forgot so when we showed up they and to move the day. Also a minimum of 4 must go and no one signed up so I paid for 4 people and drag two young women along with us, my treat. Not a big deal but "classic" service at this resort. Welcome to Fiji.
2023 年 7 月に 5 泊滞在
RM からの返信 (投稿日 : 2023 年 8 月 8 日)
Bula Vinaka CarlosThank you for your compliments and comments.Glad you enjoyed your stay and for the great spill you did on the resort and its surrounds. Yes we have issues with Kitchen and we are doing our best to rectify this.Our activities are also being looked into.We are sorry that we didnot fully meet your expectations but thank you for letting us know as this is one way we can improve on.We look forward to your return in the near future.

4/10 (不満)

Vivienne

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is not the authentic Fiji experience. False advertising. I have lots of true current pictures I’d like to share. Including mould on pillows, cockroaches crawling in the kitchen, all the beach huts are broken, food is terrible because kitchen has very little equipment working, how does a resort run out of food. So many hazards the staff and tourists are at high risk.This resort is sublet independent out sourced to other companies. This is not a staffing issue this is a management issue. So many people landed on this island and canceled their bookings to leave immediately. Management is a huge problem very reactive not proactive. He said he is happy with the way the resort is. How sad this person does not represent Fiji standard at all. Very run down resort. Staff are beautiful very over worked.
2023 年 8 月に 2 泊滞在
RM からの返信 (投稿日 : 2023 年 8 月 13 日)
Bula and thank you for your comments.This will be looked into.Trust you will return to see the changes.

4/10 (不満)

Vivienne

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 8 月に 4 泊滞在
RM からの返信 (投稿日 : 2023 年 8 月 8 日)
Bula VivienneThank you for the comments .This is being looked into.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 5 泊滞在
RM からの返信 (投稿日 : 2023 年 8 月 8 日)
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thankyou for your comments.This will be shared by management and staff .We look forward to your return

10/10 (非常に良い)

Ian

2023 年 7 月に 6 泊滞在
RMからの返信 (投稿日 : 2023 年 8 月 25 日)
Bula Vinaka IanThank you for your comments.Greatly appreciate them as it helps us to improve on what we are weak in.We look forward to your return.

4/10 (不満)

Vishwa

家族旅行
I booked a Premium Beach Front Bure with a checkin time of 2:00pm. We arrived at the Island at 5pm and tried to check in and were told that our Room was not ready. We waited almost an hour before our room was cleaned and made ready. We walked into a wet floor, toilet smelled of sewer, toilet flash was broken, coffee pot and ice bucket were rusted. Did not get the room i booked based on talking to other guests that had booked the same room and i was able to see their rooms. This was very disappointing and would never recommend Treasurer Island resort.
2023 年 7 月に 3 泊滞在
RM からの返信 (投稿日 : 2023 年 7 月 24 日)
Bula Vinaka and greetings from Nakelo Treasure Island Resort. Thank you for your comments. Our rooms are preblocked 1 day in advance. your reservations was not received till 1130am on day of arrival. We had a full house and the maid was still cleaning thus the wait.Room you stayed in was what you had booked. sincerely apologise for what you experienced and thank you for bring this up to my attention.I will ensure that this is taken care off. Vinaka

10/10 (非常に良い)

Jian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
a wonderful place
2023 年 7 月に 3 泊滞在
RM からの返信 (投稿日 : 2023 年 7 月 24 日)
Bula Vinaka Jian.Greetings from Nakelo Treasure Island Resort.We thank you sincere for your compliments and will pass on your comments to our staff .We look forward to your return.

4/10 (不満)

Steven

家族旅行
気になった点 : 施設のコンディションと設備
Been to this property many times and always enjoyed myself and this time found the resort in massive disrepair all the beach cabanas are falling down , Burn offs over night on the beach of unwanted items And pool cloudy Overal disappointed to see this resort go down hill
2023 年 7 月に 4 泊滞在
RM からの返信 (投稿日 : 2023 年 7 月 23 日)
Bula Vinaka and greetings Thank you for your comments. I will talk with my managers and ensure that these are taken care off. We are beginning to work on these items and ensure that it is taken care off. We look forward to your return in the near future.Thank you again sincerely for those constructive comments.

6/10 (普通)

Olof

2023 年 7 月に 5 泊滞在
RM からの返信 (投稿日 : 2023 年 8 月 15 日)
Bula and greetings Thank you for your comments.

6/10 (普通)

S

小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
The island itself is great and the staff are very friendly. The bedrooms were good and clean. Our main issue was the food and cleanliness of plates etc and service. I wanted to give this resort a good rating, being locally owned but they let themselves down in terms of food. Food is repetitive which is OK, food ordered from the menu is slow. One night we waited 1.5 hours for dinner and the plate was very dirty (food on the bottom and grease on the top surface). I sent it back and went without as it was so late and dirty plates are inexcusable really. You have to ask for spoons, glasses, cups, plates etc every breakfast. The apple/custard Danishes are yummy at breakfast and the fresh fruit is great. Favourite thing was the snorkeling and the Teppanyaki dinner that only seats 8, so you need to book. That was tasty and fun. The resort itself needs work,a bit run down. Overall we had a fun time but for the price and the dodgy tummies that 4/8 in our party ended up with I wouldn't go back. Transfers are also expensive if your flights are at odd times. 1250 ish Fijian , so around 900 NZD for 4.
2023 年 7 月に 6 泊滞在
RM からの返信 (投稿日 : 2023 年 7 月 19 日)
Bula Vinaka and greetings from Nakelo Treasure Island Resort.Thank you for staying with us and also for your comments. I am sorry to learn of the incident and problem that you faced with our Food and Beverage . during your stay. Rest assured this will be taken up with my managers and staff of the outlet.My sincere apologies for this mishap and hope that this will not stop you from returning to the Resort in future.Vinaka and regards

4/10 (不満)

Gemma

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Treasure island has gone downhill. Its rundown and the food was hardly edible.
2023 年 6 月に 7 泊滞在
RM からの返信 (投稿日 : 2023 年 7 月 19 日)
Bula Vinaka Gemma Greetings from Nakelo Treasure Island Resort.I have read yur comments and greatly appreciate your thoughts.I will discuss this with my managers and rest assured steps will be taken to improve this.We hope you will revisit us again.Vinaka

4/10 (不満)

Tomoko

2023 年 7 月に 3 泊滞在
RM からの返信 (投稿日 : 2023 年 8 月 15 日)
Bula and greetings thank you for your comments.Our sincere apologies if we werenot able to meet your expectations.

4/10 (不満)

Kumaran

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Cleanliness was good. Service was below average. Food choices very limited if you can't afford expensive buffet. Couldn't access the wifi during the whole time. Continental breakfast included in package was good value.
2023 年 7 月に 4 泊滞在
RM からの返信 (投稿日 : 2023 年 7 月 19 日)
Bula Vinaka Kumaran.Thank you for your comments .It is greatly appreciated as i helps us to see where we have fallen and work on getting it improved..I hope you will revisit us again soon.Vinaka

8/10 (良い)

Craig

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy holiday
2023 年 7 月に 7 泊滞在
RM からの返信 (投稿日 : 2023 年 7 月 19 日)
Bula Vinaka Craig and greetings from Nakelo Treasure Island Resort.Thank you for staying with us and helping us back on our feet after Covid.Your comments isgreatly appreciated and I will ensure that my managers and staff are copied.We sincerely look forward to your next visit.Vinaka