4/10 (不満)
Catherine
カップルで旅行
2024 年 5 月 8 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Meet & greet host : Informative of area churches etc.
Description of room on site misleading.
This room is Not Luxury.
Would describe as basic Travel Room.
Bed: Poor quality of structure.
We notified host that the Bed "Creeked "Badly " with every Slight movement.
Response " no one else has complained " which does not solve the problem.
We requested a solution & for the host to come to room. Mentioned to a cleaner. No one was willing to attend to our complaint.
Host wrote offering a topper mattress.
Then to move to another room elsewhere for additional cost of €60, this additional cost was not in our budget. The room was not the problem, using translate, we explained the actual problem was the bed frame was Unstable.
Our stay was 3 nights.
We left after 2 nights, we messaged host advising.
Basic needs of a Good nights sleep is essential.
We did not receive this due to the Poor quality of the bed in this room.
We had access to the kitchen.
Basic: Microwave Coffee machine and kettle. Fridge/freezer. Low additional crockery.
There is a lift,
Room on 5th Floor.
Poor soundproofing.
Other tenants in the properties above could be heard, children running above, talking, doors banging.
For those wanting TV only Italian Stations. This was not a problem for us don't need.
We did not have a view.
All these sites advertising accommodation need to check out what They are offering their customers. And ensure that the facts are correct.
As for the town, Trani has a nice Port.
Catherine
2024 年 5 月に 3 泊滞在
