バルコニーからの眺望

アリンド コーポレート レジデンシズ タウンズビィルの口コミ

4 out of 5

口コミ

8.8

非常に良い

評価 10 - 431 件の口コミ中 228 件が非常に良い" "
評価 8 - 431 件の口コミ中 162 件が良い" "
評価 6 - 431 件の口コミ中 26 件が普通" "
評価 4 - 431 件の口コミ中 10 件が不満" "
評価 2 - 431 件の口コミ中 5 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Erica

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Great location, across road from restaurants
2024 年 5 月に 1 泊滞在
Racheal からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Erica,Thank you for sharing your experience at ACR Townsville I’m so pleased you enjoyed your time in residency with us, especially. I will be sure to pass on your wonderful comments to our team.We look forward to welcoming you back to Aligned Corporate Residences Townsville.Warm Regards,Racheal AndersonGeneral Manager

10/10 (非常に良い)

Rothana

2024 年 2 月に 1 泊滞在
Racheal Andersonからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Rothana, Thank you for your five star review. We appreciate you taking the time to rate your recent experience with us,and look forward to welcoming you back to Aligned Corporate Residences. Warm regards, Racheal AndersonGeneral Manager

4/10 (不満)

Detlef

気になった点 : 清潔度、施設のコンディションと設備
Found hair in bed; bed had apparently not been made with new sheets; informed manager in morning and via email. No response. We would want our money back
Jess Schmorからの返信 (投稿日 : 2023 年 11 月 9 日)
Hi Detlef,I am sorry that there was a delay in my response, but please check your email folder (possibly junk folder) as I did get your complaint via reception and the email response to our thank you letter. I responded earlier today. I can assure you that the bedding was changed and the room thoroughly cleaned prior to your arrival as there was an allergy clean performed after the previous residents stayed in that room. I am sorry that the stay did not meet your expectations. Please respond to my email and I will be happy to assist further. Warm regards Jess Schmor

8/10 (良い)

Joelle

2023 年 10 月に 2 泊滞在

8/10 (良い)

David

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The facilities were good but there was some mould in the bathroom

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location to CBD
2023 年 8 月に 7 泊滞在

10/10 (非常に良い)

Ben

2023 年 8 月に 2 泊滞在

2/10 (非常に不満)

Jane

グループ旅行
気になった点 : 清潔度
try elsewhere
My Hotels account said i would get free parking but it was $25 a day. Staff extremely inflexible and rude. No daily servicing of rooms. Building noisy especially Saturday nights. Very expensive for a small, unserviced room.
2023 年 8 月に 4 泊滞在

6/10 (普通)

cam

出張
気になった点 : 清潔度、客室の快適度
Cleaner furniture on council pick up
Dirty sofa - you would not sit on it Noisy -lift is really noisy and walls thin King bed is a double
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Hugh

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Friendly staff nothing was a problem, great location 👍 so many options for a meal with restaurants and pubs up and down the street. A short stroll took you to the football stadium, or the city, honestly everything was so convenient it was the perfect stay.
2023 年 6 月に 4 泊滞在

10/10 (非常に良い)

Gary

良かった点 : 清潔度、施設のコンディションと設備
Close to food, clean and very relaxing, the only downside is you have to pay extra for the parking but I will definitely be going back
2023 年 5 月に 2 泊滞在

8/10 (良い)

Adrian

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Gerrard

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在

8/10 (良い)

Travis

2023 年 1 月に 1 泊滞在

8/10 (良い)

Kylie

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Staff very friendly. Room well presented & great location. Some minor things could do with an update (shower head & soap holder). Was a bit disappointed that the air con was not on to keep room cool for our arrival, middle of summer & very hot! Also fridge turned down to zero so was very hot also & had to turn up to keep our water & milk cool. Thought these items could have been left on for our arrival as had prepaid in full.
2023 年 1 月に 1 泊滞在
Racheal からの返信 (投稿日 : 2023 年 1 月 26 日)
Dear Kylie,Thank you for sharing your experience at ACR Townsville. We appreciate you taking the time to rate your recent experience with us. At Aligned Corporate Residences, we are passionate about leaving a positive lasting impression, so I’m disappointed to hear that your experience with us didn’t meet your expectations. I have shared your feedback with our team, though I have not been unable to locate any record of you reporting these issues to us during your residency. We’re here for you, 24/7, and encourage our residents to share any concerns with our friendly team during your stay with us. This elevates your experience and gives us a chance to resolve your concern before you depart. We hope to welcome you back to Aligned Corporate Residences again. Warm Regards, Racheal Anderson Residence Engagement Supervisor

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、施設のコンディションと設備
2022 年 11 月に 2 泊滞在

8/10 (良い)

Dan

2022 年 11 月に 1 泊滞在

10/10 (非常に良い)

Sharie

2022 年 11 月に 1 泊滞在

8/10 (良い)

Petrina

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The customer service is second to none - Thanks Erin & Racheal
2022 年 9 月に 2 泊滞在
Managerからの返信 (投稿日 : 2022 年 9 月 28 日)
Dear Petrina,Thank you for sharing your experience at ACR Townsville. I’m so pleased you enjoyed your time in residency with us, and Racheal and Eryn looked after you. I will be sure to pass on your wonderful comments to our team.We look forward to welcoming you back to Aligned Corporate Residences Townsville.Warm Regards,Faye GirdGeneral Manager

10/10 (非常に良い)

greg

出張
良かった点 : 清潔度
You had a spare room at short notice
2022 年 8 月に 1 泊滞在
ACR Townsville からの返信 (投稿日 : 2022 年 9 月 19 日)
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 (良い)

Matthew

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location for a visit to watch the Cowboys!! Plenty of places nearby for a feed and a drink.
2022 年 8 月に 2 泊滞在
Fayeからの返信 (投稿日 : 2022 年 8 月 9 日)
Dear Matthew, Thank you for sharing your experience at ACR Townsville. I’m so pleased you enjoyed your time in residency with us, especially our location! Nice and close to the stadium with restaurants at our front door, how can you go wrong! We look forward to welcoming you back to Aligned Corporate Residences Townsville. Warm Regards, Faye Gird General Manager

8/10 (良い)

Brad

2022 年 7 月に 1 泊滞在

8/10 (良い)

Phil

良かった点 : 清潔度、客室の快適度
2022 年 6 月に 2 泊滞在
Fayeからの返信 (投稿日 : 2022 年 8 月 9 日)
Dear Phil, Thank you for your 8 out of 10 review. We appreciate you taking the time to rate your recent experience with us, and look forward to welcoming you back to Aligned Corporate Residences Townsville. Warm regards, Faye Gird General Manager

8/10 (良い)

Tracey

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Location and property was great. However the lady on reception was rude. What a shame, I had to ask three times where to park, she answered very rude and abrupt. After travelling all afternoon what a big let down. I asked because we needed the handicap park. She didn’t care at all. Then told me was had to pay the 100 and would get it back if I didn’t make a mess and live like a rockstar
2022 年 6 月に 2 泊滞在
Fayeからの返信 (投稿日 : 2022 年 8 月 9 日)
Dear Tracey, Thank you for sharing your experience at ACR Townsville. We appreciate you taking the time to rate your recent experience with us. At Aligned Corporate Residences, we are passionate about leaving a positive lasting impression, so I’m disappointed to hear that your experience with us didn’t meet your expectations. Your experience was not the level of service we strive for and I apologize. This feedback has been shared with the team and we will endeavor to improve. We hope to welcome you back to Aligned Corporate Residences Townsville again. Warm Regards, Faye Gird General Manager

8/10 (良い)

Tracey

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Location and apartment was great. The spa bath didn’t work which was disappointing. The lady on the front reception was rude and unhelpful. I had to ask three times where I could park. Which was a shame as we had travelled all afternoon to get to townsville
2022 年 6 月に 2 泊滞在
ACR Townsville からの返信 (投稿日 : 2022 年 6 月 12 日)
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are sorry that your stay did not reach that 10 out 10 experience. Feel free to contact the property directly to express your concerns or issues as your feedback is important to us and gives us an opportunity to improve our product. We look forward to welcoming you back in the future and ensuring your stay is up to standard. Kind Regards, the team at ACR Townsville.

8/10 (良い)

Katherine

出張
良かった点 : 清潔度、客室の快適度
2022 年 6 月に 1 泊滞在

10/10 (非常に良い)

Yvonne

2022 年 5 月に 1 泊滞在

8/10 (良い)

Micheal

良かった点 : 清潔度、施設のコンディションと設備
2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

Peter

2022 年 5 月に 1 泊滞在

10/10 (非常に良い)

Susan

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Easy to get to and ability to walk to the mall
2022 年 4 月に 1 泊滞在
ACR Townsville からの返信 (投稿日 : 2022 年 6 月 12 日)
Thank you for sharing your experience at ACR Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

4/10 (不満)

Lee

出張
良かった点 : 設備とサービス、施設のコンディションと設備
Room smelt like cigarettes had to leave door to balcony open all night and air conditioning on all night just to get some sleep seems to be in the bed clothing
2022 年 4 月に 1 泊滞在
Fayeからの返信 (投稿日 : 2022 年 5 月 6 日)
Thank you for taking the time to review Aligned Corporate Residences Townsville. Your feedback is important to us and we are genuinely disappointed that your recent stay did not meet your expectation. This is not the standard or level of guest satisfaction that we strive for. We will certainly communicate these areas with our team and are committed to improving.

6/10 (普通)

Kirsty

出張
Hotels.com and reception listing different hours
This is my second time staying at the hotel. I had to change the booking the day of check in and Faye was very pleasant and kindly changed the dates without charging 1 night cancellation fee as per their hotels.com policy. I arrived after hours on Saturday and had received a text earlier in the day with a lock box code to access keys. Easy to find and get into the room. The beds are firm, old furniture and I usually sleep on the sofa for comfort. The kitchen is well equiped for most meals if cooking, great views of the marina and little noise over the weekend. After checking reception hours in the app; Sunday morning I waited at reception to make payment for the room, however after 20 mins the counter had not opened although the on-site staff were making calls in regards to guests, when I interrupted I was informed reception is closed Sunday’s and there is signs everywhere stating this. Honestly, there is many signs and I didn’t think to double check the listing had updated hours. Hotels.com have only had incorrect details once in 7 years I’ve been using the booking platform. Overall aligned corporate residences is a great location if you don’t mind the hard mattress.
2022 年 4 月に 3 泊滞在
Fayeからの返信 (投稿日 : 2022 年 5 月 6 日)
Thank you for your review and sharing your experience. We are glad we made the process of changing your booking dates and checking in easy and pleasant. We are dissapointed you did not get the good night's sleep we had hoped and are very sorry for any inconvenience caused in relation to the limited reception hours over the Easter weekend. We appreciate your feedback, we will review all of your points and look at improving where we can. We look forward to welcoming you back in the future. From Faye and the ACR Team.

10/10 (非常に良い)

Rebecca

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Friendly service and location was great
2022 年 3 月に 3 泊滞在
Fayeからの返信 (投稿日 : 2022 年 4 月 19 日)
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 (良い)

Lindra

カップルで旅行
良かった点 : 設備とサービス
We could have a cigarette on the balcony
2022 年 4 月に 1 泊滞在
Fayeからの返信 (投稿日 : 2022 年 5 月 6 日)
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

4/10 (不満)

Glenys

2022 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 3 月 23 日)
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are sorry that your stay did not reach that 10 out 10 experience. Feel free to contact the property directly to express your concerns or issues as your feedback is important to us and gives us an opportunity to improve our product. We look forward to welcoming you back in the future and ensuring your stay is up to standard. Kind Regards, Faye and the team at ACR Townsville.

4/10 (不満)

Tajna

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス
The rooms were not very clean same as the pool it was full of bugs. Staff was hardly available and when they were they weren't very helpful.Overall we were very disappointed with our accommodation.
2021 年 12 月に 4 泊滞在
Managerからの返信 (投稿日 : 2022 年 1 月 10 日)
Thank you for taking the time to review ACR Townsville. Your feedback is important to us and we are genuinely disappointed that your recent stay did not meet your expectation. This is not the standard or level of guest satisfaction that we strive for. We will certainly communicate these areas with our team and are committed to improving.

10/10 (非常に良い)

kathy

良かった点 : 清潔度、客室の快適度
Wow what a view!
Fantastic position as it’s close to everything. Lots of eating places and a short walk to the river waterfront. The room had everything needed and a great view over the marina. The bed was very comfy. Only negative point is the way the shower is set up. It is a very difficult/dangerous step up and over the high bath into the shower. I can imagine how hard it would be for the elderly, very young or any one with a disability.
2022 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2022 年 1 月 9 日)
Thank you for sharing your experience at ACR Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 (良い)

Laura

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Location was great, room size was good. Everything was in working order and even though we didn’t use parking there seemed to be plenty of it available. Plenty of eateries nearby. My only criticism was that I felt the size of the room and pricing would have justified a king bed and the pillows were like footballs. Fortunately there were bed cushions!
2021 年 12 月に 1 泊滞在
Fayeからの返信 (投稿日 : 2021 年 12 月 5 日)
Thank you for your review and sharing your experience. Your feedback is important to us and gives us an opportunity to improve our product. We hope to welcome you back again soon. Kind Regards, Faye and the team at ACR Townsville.

8/10 (良い)

Sarah Jane

カップルで旅行
良かった点 : 設備とサービス
Spacious property with great view.
2021 年 10 月に 1 泊滞在
Faye からの返信 (投稿日 : 2021 年 10 月 22 日)
Thank you for rating your experience with us at ACR Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 (良い)

Nicholas

良かった点 : 清潔度、客室の快適度
Had a great stay. All staff were very helpful. Great location.
2021 年 9 月に 3 泊滞在
Managerからの返信 (投稿日 : 2021 年 9 月 30 日)
Thank you for sharing your experience at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at Aligned Corporate Townsville.

10/10 (非常に良い)

Joe

グループ旅行
良かった点 : 清潔度、客室の快適度
2021 年 9 月に 3 泊滞在
Faye Girdからの返信 (投稿日 : 2021 年 9 月 27 日)
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at Aligned Corporate Residences Townsville.

8/10 (良い)

Satish

良かった点 : 清潔度、客室の快適度
2021 年 8 月に 4 泊滞在
Faye Girdからの返信 (投稿日 : 2021 年 9 月 27 日)
Thank you for rating your experience with us at Aligned Corporate Residences Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at ACR Townsville.

8/10 (良い)

Raimo

良かった点 : 清潔度、客室の快適度
Beautiful weather and views. Shower facility was not good for older people high step to shower area (spa).
2021 年 7 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great views over the marina, the room was comfortable and relaxing Easy walking to shops cafes and bars on Flinders St as well as Palmer Street The busier end of Town is the Strand is 5 to 10 mins by car or 20 to 30 minute walk to the beachside or casino
2021 年 7 月に 5 泊滞在

2/10 (非常に不満)

宿泊されたお客様

出張
Book in procedures were terrible. Said I would be sent a code for after hours book in- no code sent.
2021 年 6 月に 1 泊滞在

10/10 (非常に良い)

Joe

出張
良かった点 : 清潔度、客室の快適度
The staff were fruendly and the room was excellent
2021 年 5 月に 2 泊滞在

8/10 (良い)

Joe

良かった点 : 清潔度、客室の快適度
2021 年 5 月に 2 泊滞在

8/10 (良い)

Ky-Leigh

グループ旅行
良かった点 : 清潔度、客室の快適度
Happy Stay
Our room was clean and comfortable, and in great location for local sport event, also within walking distance to local cafe and pubs. Staff were helpful and accomodating and pleasant to deal with.
2021 年 5 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2021 年 4 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Clean, quiet and conveniently located with a lovely view. Comfortable bed.
2021 年 4 月に 1 泊滞在
Fayeからの返信 (投稿日 : 2021 年 5 月 4 日)
Thank you for sharing your experience at Quest Townsville. We are delighted that you enjoyed your stay and look forward to welcoming you back. Kind Regards, Faye and the team at Quest Townsville.